Georges Abi Saad

At AUBMC I was part of the Epic Healthcare System team. After the implementation, I was responsible for maintaining and supporting the Epic solution. My role as an Optime/Anesthesia application analyst was to manage all workflows related to Operation Rooms, Case surgeries, and Anesthesia. As an analyst, my job description was as follows: - Analyze current-state workflows in surgery units to understand requirements, processes, job roles, clinical, administrative and financial steps. - Design, build, and validate Epic solution to conform to analyzed workflows. - Design and implement future-state workflows by interacting with the stakeholders to analyze needs and translate these into system design. - Manage projects that involve clinical areas, specifically surgery units. The projects involve interacting with different stakeholders from multidisciplinary departments, in addition to coordinating tasks between different analysts from various applications. - Maintain Epic solution, by supporting end users in troubleshooting issues, or analyzing cases and advise the most appropriate path. -Document future-state workflows as a project deliverable to support the system configuration and training program development functions. -Coordinate and participate in application updates and changes. -Review and test new application releases prior to implementing in the production environment. -Identify potential system enhancements, and recommend to clinical and administrative users streamlined features to improve their operational and clinical tasks. - Prepare training curriculum for end users when the release include major changes that might affect their operational work. - Troubleshoot clinical or financial incidents by analyzing the case, and working with different stakeholder to identify root cause for the incident. - Coordinate team tasks, whether by assigning end user tickets to the appropriate analyst, and follow up on pending tasks with all team members.

- Responsible for performance evaluations, disciplinary actions, staff training and development on the job. - Promoting teamwork and fostering a positive work environment. - Coordinate the work activities, schedules and supervises staff for compliance - Coordinate clinic coverage with concerned staff in case of absenteeism - Manage vacation schedule - Direct unit group to achieve results by getting the most out of each group member and creating team confidence and enthusiasm by recognizing and rewarding exceptional performance. - Assess staff competencies as well as conduct on-going assessment if staff educational and establish in-service/development programs to meet these needs. - Encourage and assist staff to deal appropriately with conflict

Basic Functions: This position provides supervision and administrative support in the operation of the dental clinic. -Responsible for day-to-day administration of the clinic related to personnel, supplies and billing issues. -Develop positive working relationships and establish teamwork with the associate dentists [faculty, residents], the support staff, and support services staff. -Provide accurate and timely documentation of the clinical operations.