Georges Haffner

Director, After Sales & Logistic Services Defined and activated the corporate Customers Service policy for the whole company and all products lines. Reengineered relevant processes and set-up KPIs. Transversal position, from suppliers to stores, covering all business lines, worldwide, requiring a global approach of corporate issues: customer understanding, sales administration, supply chain, logistic & manufacturing operations, cost control. Key figures: 350 people, 430 stores, 1,100,000 customer contacts generated per year. ► Deployed the new After Sales processes including reengineering of the all Supply Chain flows. More than 450 000 customer services performed (+40% vs. 2005) with 86 % OTIF (On Time In Full). Spare part availability increased by 15% at 99.3%.. Opened new repair centers in China, Singapore, Latin America... Restructured of current offer of Logistic Services, achieved full implementation.

Led through a business approach, the transformation project with ERP and BI implementation covering for the full Supply Chain, Finance, Manufacturing & Distribution. Responsibilities extended to all Back Office processes and related IS applications. ► Covered all corporate activities within budget constraint: Finance, Distribution & Manufacturing with 1200 users. Change management program lead to unchanged headcount despite 30% increase in volume, 3M€ inventory decrease in Workshops and an additional 11% in product availability.

Led Marketing & Sales development for the "Airside" Product Line for EMEA. ► Developed and deployed the product offer for Air Handlers in line with European Regulations. Restored margin for the business line. Increased sales by 30% in 2 years.

Committed in industrial and commercial organization redesign for EMEA leading to product rationalization and the set-up of a channel based distribution. ► Achieved same production output with 3 sites out of 4 in Europe. Cut by15% the product portfolio for same sales volume. Led pilot ERP implementation for manufacturing.

Responsible for production, product development, operational results and social climate. ► Implemented Lean manufacturing, achieved ISO 9001 certification, signed flexible time agreement. Transferred manufacturing activity to Lyon without sales disruption.

Sales development starting from a customer portfolio, extended to key accounts and contract management team in charge of contract monitoring. ► Sales Awards including Top One Contract and Best Sales Engineer. New sales approach, based on selling comfort, deployed. Product development: 3 patents issued.