Georgiana - Oana Georgescu

- Coordinate code deployments/configurations across multiple environments, both internally and externally. - Act as the central hub for configuration and release matters across multiple projects. - Maintain configuration documentation for all environments. - Communicate with support/test managers, third-party developers, and project/program managers. - Identify and manage risks that could impact the release's scope, schedule, and quality. - Monitor progress, identify issues, and propose solutions. - Communicate risks and issues with project/program teams. - Create implementation and deployment plans as per the release schedule. - Provide weekly updates on release activities at the project/program level. - Ensure planned releases align with requirements and budget. - Manage release schedule and resources considering third-party applications, defect backlogs, and infrastructure updates. - Lead Go-Live activities, including dress rehearsals and Go/No Go meetings. - Maintain documentation on configuration, release procedures, and dependencies. - Continuously improve configuration and release management methodologies.

- Ensure IT Operations and Application teams are following the Change and Release Management process and procedures - Assess the change impact by conducting impact analyses and identify key stakeholders - Maintain and improve process effectiveness, efficiency and performance - Define and measure success metrics, monitor change and release progress, and define process KPIs - Assessment of all Change and Release requests and prepare related documentation for CABs and TABs - Skilfully negotiate with the involved parties with the purpose of keeping everyone involved and working together toward the same goal - Organise and lead the Change Advisory Board and Technical Advisory Board meetings - Apply continuous improvement to the Change and Release Management workflow and documentation - Improve the way of working by adopting an Agile and/or Lean approach - Create an Infrastructure Change and Release Management processes and workflows from scratch - Produce regular management reports and audits, and ensure that KPIs are tracked and met - Ensure Change and Release Management integration with other ITIL processes, like Incident Management, Problem Management, Asset and Configuration Management - Make sure that all changes and releases have an assessment, evaluation and mitigation for all risks identified - Communicate the change and release schedules with the IT Operations teams, with the Application teams and with all other involved/related parties - Ensure a timely implementation of the requested change and release - Make sure that all changes and releases have a fallback procedure in place, in case of a failure during the implementation - Maintain the Change and Release calendars up to date - Acting as back-up for the Problem Manager, when is necessary - Make sure that the Software Development Life Cycle process is followed - Organise and provide trainings regarding Change and Release management processes to operations and application teams

- Verify, analyze and submit bank documents within the company software applications - Solve the daily tasks related to the job description - Provide support to the team - Resolve issues occurred in the analysing process - Archive bank's documents before sending them to the headquarters - Perform troubleshooting - Deliver quality on the tasks in accordance to the procedures - Acting as back-up for the department manager

- Verify, analyze and submit bank documents within the company software applications - Solve the daily tasks related to the job description through the Citrix platform - Offer assistance to the sales team - Perform troubleshooting - Deliver quality of the tasks in accordance to the procedures - Acting as back-up for the department manager

- Coordinate with the IT department for infrastructure plans - Help the 1st line support in regards to customer tickets - Follow up with the infrastructure team regarding various customer requests that came through the ticketing system - Responsible for analysing and deciding whatever the request that came through the ticketing system can be fulfilled - Solve the daily tasks related to the job description - Offer assistance to the customers via email after infrastructure implementation (acting as a 2nd line support) - Perform troubleshooting - Deliver quality on the tasks, in accordance to RCS & RDS's procedures and vision - Prioritize tasks in order to meet up to the daily deadlines - Develop new skills in terms of products and technology - Provide appropriate attitude towards customers and colleagues