George Bomboridis

• Outsourcing of the IT service desk and end user support services • Project team setup as well as effective ITIL processes • Client relationship through structured meetings and organized escalation instances, but also through informal proactive communication • Reporting based on statistical data production and trends analysis, with a strong highlight on SLA’s and KPI’s • Continual service improvement process, corrective measures and optimization based qualitative and quantitative indicators IT Team Management • On-boarding, training, personal improvement and certification plans for team members, skills matrix management, operational management, timesheet reporting, permanent coaching Incident, Change and Problem Manager • ITIL process implementation and procedures work out, interaction and communication plan setup with other local teams for change implementations, service levels tracking through reporting on KPIs

Quality Assurance Manager (Bank sector) • Implementation service software development, maintenance and support layers • Deployment of effective ITIL processes and procedures as well as regular follow up and update • Monitoring of SLA’s and OLA’s through KPI’s measurement, service catalogue definition and setup, Quality Assurance Plan • Quality Assurance criteria as regards to projects deliverables Project Manager member of the PMO • Scoping, planning, budget, quality axes for project management • Continual customer relationship improvement via structured meetings and organized escalation instances, but also through informal proactive communication. • Regular reporting through steering project status IT Team Management • On-boarding, training and certification plans for team members, skills matrix management, daily activities management, time management Incident, Change and Problem Manager • ITIL process implementation and follow up of incident, problem and change management processes and procedures.

Delivery Manager for EU projects (ePSO, ITSS, STIS) • Outsourcing software maintenance and support, end user support • Contract management including consortiums, subcontractors and experts • Direct management of all Project Managers and team leaders • Participation to proposals as well as deliverables of each project IT Team Management • Direction of several teams including subcontractors and experts and motivation of the teams • Daily activities management, time reporting, reporting and escalation Operations manager • Operational supervision of teams and daily activities, statistical reporting

Budget holder. Responsible for customer relations and business improvement. Elaboration of strategies and planning to improve business. Contract management including consortiums, subcontractors and experts. Financial and resource planning and allocation for each project. Direct management of all Project Managers and team leaders. Direction of several teams including subcontractors and experts. Ensuring the quality of the service with respect to the SLA agreements. Ensuring all contractual issues but also that contracts produce the required results to the required standard of quality and within the constraints of time and cost. Coordinating project management deliverables and activities including financial activities. Participation to proposals as well as deliverables of each project.

Project Manager EUDOR • Implementation of a document repository for all official documents of EU • Implementation and monitoring of infrastructure and applications • Planning and implementation of changes and improvements • Reporting on project status with strong highlight on SLA’s and KPI’s • Managing subcontractors/partners Project Manager SUPCO • Outsourcing application support, maintenance and development of applications • Planning and implementation of changes and new developments • Training to users Project Manager AGRI-USSA • Outsourcing end user support • Managerial and contractual follow up Operations Manager • Operational and managerial supervision of all teams and systems, statistical reporting, allocation of resources IT Team Management • Provide effective leadership to project teams ensuring that team members are motivated and are constantly developing their skills and experience • Report on project teams activities and maintain project scoreboards • Allocating tasks/responsibilities to the project team with regards to the workload, work organization, schedules, and priorities • Co-ordinate and liaise with project owners in operational units and the colleagues working in the same business area

IT Team Leader for EU project • Implementation of technical network support and end user support • IT team management and roadmap, resource planning and allocation on a daily basis • Co-ordination and follow up of major restructuring actions (network migrations and moves) • Set up, configuration and replacement of network equipment (cisco switches, hubs, etc) • Management of stock equipment and network plan • Providing feedback information via the CEC official Help Desk system, ASSYST