Gerald Charlier

Remise en service de la cellule informatique afin de remettre en état / réconditionné du matériel informatique pour une vente à petit prix auprès des visiteurs d'Emmaus Charente au bénéfice de l'association et des compagnons soutenus par Emmaus Charente

I created in September 2021 my own company : ADI to provide IT Services to Company, Professional and all Customers. Here are the Services that I'm offering to my customers :  IT equipments installation and updates  Providing IT hardware : PC, laptop, server, network and parts  Hardware break fix and defective parts replacement  User and software support  Plant Floor IT equipements, consulting and your projects I may offer other services, feel free to contact me at +33 6 51 86 85 58 I'm already partner of StarTech on behalf of Quest, Hospital Center of Manchester, YSchools Business School, ...

In charge of Projects Change Management : providing assistance to Project Managers to follow Change Management policies as part of Projects (compliance, mandatory requirements, ...)

Managing End Users support for Level 2 and Level 3 Coordinating Level 1 Incidents with Accenture Service Desk Budget preparation and follow up and managing Purchasing of IT and Telecom Equipments Managing IT and Telecom suppliers

As a Freelance with my own company and working for Huawei in charge of Fret SNCF IT Managing Incidents and Problems for Fret SNCF :  Daily follow up of backlog Incidents tickets with proper escalation with technical teams : Roumania 1st and 2nd Level, France 3rd Level  P1 / S1 Major Incident Management including : crisis call, RCAs, ...  Problems follow up from reoccurring Incidents and RCAs : Actions to implement with technical teams  Customer Relationship Management part of crisis but also daily Incidents  Review and Implementation of Incidents and Problems Processes according to ITIL best practices Huawei is covering Fret SNCF IT Infrastructure but also middleware, DBA, network of hosted equipments with 3rd party IT Supplier. But also in charge of applications support : monitoring, MEI / MEP, ...

Managing PreCAB, CAB and eCAB meeting with an external team in India. Preparing and reviewing Changes agenda. Sharing documentation with changes owners for the preparation of the presentation of the changes. Knowledge transfer to the India Team in order to externalize the Change Management activity as part of Solvay spin off.

Providing IT Support to the Ardennes' Restos Du Coeur who are in charge of providing food to people in difficult situation. I'm managing dekstops and laptops and working on improving IT infrastructure : servers installation, negotiation of telecom services, ...

 Managing 2 plants IT infrastructure  Providing IT assistance to end users (about 120 EUCs)  Installing and updating EUCs : Dell desktops and laptops with Windows 7 and 10 / Office 2013, 2016, 365 ; Dell and HP CAD/CAM workstations : Catia, Creo (ProEngineer), ForgeX, VeraCAD, TopSolid, Powermill  Active Directory, Office 365, Windows 2008 and 2012 servers, VMWare, Network Infrastructure, Stormshield firewall, DNS, DHCP administration  Incidents and applications management with 3rd party suppliers : ERP (Galion), GMAO (Mainta), Work Time (Horsys), Accounting (CEGID)  Phones (PBX) and cell phones management

 IT Operations management : 9 plants, 3 technical centers, 6 focused factories, 1 headquarter  Operations reporting  SLA management  Client requests management  Projects implementation  Changes and incidents management  IT operations relationship with US and Europe organizations  Local IT teams management both fonctional and hierarchical : 5 IT site leaders  Suppliers management : TCS (servers support), Cap Gemini (applications support), AT&T and Orange (WAN)  Visteon global IT change processes management  CABs and Pre-CABs leader  Change coordinators team management (3 heacounts accross Europe, US and AP)  Major and critical changes revue and approvals (CABs et eCABs) : infrastructure and applications  Compliance to changes processes and leadtime  Change management reporting to global IT team