Ghita Bouhafa

Digital & CRM Senior Project Manager

Salaire / Taux journalier

Paris, France

Freelance, ouvert au CDI

Peut venir sur site

Expertises

CRMMarketing OpsFigmaWebflowAdobe Experience ManagerStratégie de ContenuÉvénementielAmélioration des processusUX Product Design

À propos

Introduction

With a solid foundation in digital project management and strategic marketing, my journey at Publicis Groupe has been marked by successfully steering complex digital initiatives and enhancing web operations for prestigious brands. My mission dovetails with our company's ethos to deliver excellence, where I contribute to optimizing user experience and asset management. My focus is on generating value through meticulous planning and execution, enriched by my diverse linguistic capabilities in French, Arabic, and English. At Publicis Groupe, my role extends beyond project management to include the production and curation of digital assets, ensuring each project complies with industry standards and meets our high benchmarks. My tenure at Accenture, although brief, was pivotal in honing my skills in corporate communication and CRM during the critical phase of a post-merger integration. These experiences have fine-tuned my expertise in agile methodologies and marketing budget management, equipping me to tackle current challenges with a strategic and analytical mindset.

Liens

Expérience de travail

Digital & CRM Senior Project Manager

Publicis Groupe

juin 2022 - mai 2025

3 ans

- Digital Project Management: Successfully managed end-to-end digital projects, from strategic planning and execution to delivery, ensuring on-time completion and exceeding stakeholder expectations. Web Operations: Led the optimization and management of web operations for high-profile brands like Fiat, Abarth (FR), and Maserati (FR/BELUX), Opel, Lancia and DS, focusing on content management, performance enhancement, security, and user experience improvements. - Digital Assets Production & Management: Spearheaded the production of ARPP-compliant digital assets and efficiently managed a vast library of images, videos, and media files, ensuring seamless access, usability, and version control. - CRM Strategies: Leveraged advanced CRM systems to drive customer engagement, improve retention rates, and boost revenue through targeted campaigns, including direct email, SMS, complex customer journeys, and promotional newsletters. - Team Leadership: Managed and mentored a dynamic team, including juniors, interns, and cross-functional members (developers, creatives, webmasters), to successfully implement key initiatives and deliver high-quality results. - Cross-Functional Collaboration: Excelled in leading cross-border and cross-functional teams, effectively managing high-level stakeholders during the transition of Ex-PSA Brands activities. Built and sustained strong client relationships, ensuring their satisfaction and fostering long-term partnerships. Continuous Improvement: Committed to professional growth through continuous learning with Publicis Group courses. Implemented process improvements to enhance internal efficiency, quality control, and ensure timely delivery of projects for clients.

Communications Executive

Accenture

janv. 2022 - juil. 2022

7 mois

Corporate Communication amidst the Post Merger Integration following Linkbynet's Acquisition by Accenture

Content & Event Marketer

Mubawab

août 2020 - oct. 2021

1 an 3 mois

- Definition of marketing, media and event action plans - Briefing of internal or external creative teams - Writing the content necessary for the creation of campaigns - Coordination and follow-up of local productions until their delivery within the budget - Post-analysis and recommendations on areas of progress or adjustments - Organize and implement multi-channel communication actions - Produce and update internal and external communication materials - Distribute messages: buy advertising space, supply the network with media and messages - Organize press conferences, events, trade shows, etc. - Analyze the notoriety - Propose, prepare and carry out event/sponsorship/partnership actions to serve a dynamic institutional communication - Participate in internal communication by collecting and promoting commercial, production, social and R&D information and by animating the internal social network

Account Manager/Marketing Consultant

KLEM EURO RSCG HAVAS

nov. 2017 - juil. 2020

2 ans 9 mois

- Implementation and follow-up of the different deals (La Liga, Botola, FRMF, CAF, World Leagues Forum, Afriquia Merzouga Rally, World Surf League...) on different aspects: media, digital, event planning, PR, logistics, hospitality... - Follow-up and maintenance of the customer relationship - Preparation of account status reports - Intervention as a support during the preparation of the MAROC2026 bid file - Participation in the elaboration of different marketing and sport strategies for FMCG clients - Administrative follow-up of all agency projects - Reporting and client follow-up - Accompaniment and supervision of clients and service providers - Coordination and mobilization of teams during all stages of project realization

Marketing Consultant

OUTSIDE THE BOX NATIONFreelance

mai 2017 - août 2017

4 mois

- Global Marketing Support: Led marketing initiatives for the launch of OTBN, ensuring strategic alignment and execution. - Roadmap & Business Planning: Developed comprehensive roadmaps, benchmarks, and business plans for the subsidiary. - Content Strategy & Production: Oversaw content planning and production to align with marketing objectives. - Digital Marketing Strategies: Crafted and implemented digital marketing strategies based on briefs. - Commercial Proposals: Drafted and presented commercial proposals to support business development efforts.

Account Manager

RCBF Consulting

juin 2016 - mars 2017

10 mois

- Client Mission Management: Executed and monitored client missions for consulting firms, ESNs, software vendors, and banks. - Sourcing & Reporting: Conducted sourcing activities and generated detailed reports. - Customer Support: Provided comprehensive support to clients, addressing their needs and concerns.

Communication Intern

Pharma 5 Officiel

mai 2016 - juil. 2016

3 mois

Finance Intern

KPMG

févr. 2015 - mai 2015

4 mois

PFE: Impact de la structure du capital sur la performance financière et boursière.

Project Management Intern

Agence pour l'Aménagement de la Vallée du Bouregreg

juin 2014 - juil. 2014

2 mois

Analyse du process de gestion de projet du Pont Moulay Youssef selon différents référentiels :PMBOK, SCRUM, PRINCE2.

PR Intern

Green DDB corporate

sept. 2013 - oct. 2013

2 mois

Advertising campaign on the return of Mahindra in the moroccan market : PR and press follow-up.


Formation

Digital College

Master of Business Administration - MBA, International Digital Project Management

2021 - 2022

2 ans

IAE Nice (Graduate School of Management)

Strategic Marketing & E-Marketing, Marketing

2018 - 2019

2 ans

ENCG-SETTAT

Master’s Degree, Finance, General

2010 - 2015

6 ans

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