Gibson Kabugi

Senior IT & Digital Transformation Specialist | Microsoft 365 & Automation

Salary / Daily rate

Remote, OR 97458, USA

Freelance, open to permanent contract

Can come onsite

Skills

CybersecurityAzureData AnalysisKnowledge ManagementWordPressHTMLPythonPower BIAIPhotographyWeb DesignEmailingMailChimpGoogle AnalyticsOptimizely

Languages

EnglishSwahiliSpanish

About me

Intro

IT & Digital Transformation Leader with 10+ years specializing in Microsoft 365, Azure, and SharePoint automation across Africa. Proven track record of reducing content creation time by 60% through AI automation and boosting conversion rates by 50% via strategic optimization. Expert in cloud infrastructure, cybersecurity, and AI-driven process innovation.

Links

Work experience

Technical & Administrative Support (Volunteer)

UN-World Health Organization (UN-WHO)

Nov 2025 - Present

1 year

Remote

• Provide administrative and operational support to the EMR Regional Office by preparing, processing, tracking, and filing requests related to UN2720 Mechanism and COGAT (Coordination of Government Activities in the Territories) approvals. The assignment aims to ensure proper oversight, documentation, compliance, and efficiency in all related workflows and information sharing platforms. UN2720 Submissions & Approvals • Draft, compile, and submit UN2720 forms in line with internal and UN procedures. • Look for, verify accuracy and completeness of supporting documentation prior to submission. • Maintain an electronic and physical filing system of all submissions, approvals, and correspondence. • Track and update the status of requests, flagging pending or delayed cases and providing requested complementary documentations till final approval. • Assist in preparing and submitting requests requiring COGAT approval. • Look for required technical documentation and ensure proper documentation is attached and follow standardized templates. • Maintain a centralized database of all submitted and approved COGAT requests. • Monitor timelines for approvals and prepare and submit additional documentations and requests from COGAT till final approval. • Generate weekly/monthly status reports for management.

Website Development | Content Management & | Automation

SeePU SolutionsFreelance

May 2020 - Present

6 years 6 months

Nairobi, Kenya

WordPress & BuddyPress: Developed AFRICII.org community hub with custom BuddyPress integrations (user roles, topic tags, gamification badges, leaderboards). REST API & Python: Automated the support-ticket → knowledge-base pipeline using a Python script + OpenAI GPT-4 API; published draft articles to WordPress via REST, cutting content-creation time by 60%. HTML/CSS & Pixel Integration: Installed and debugged Facebook & Instagram pixels on WordPress/SharePoint donation pages, improving ad attribution accuracy and user experience. Generative-AI Content Creation ChatGPT (GPT-4), Jasper.ai & Notion AI: Built standardized prompt templates for GlobalThrive.africa and VanceRealtors.co.ke to generate website copy, email drip series and social posts—reduced draft time by 70%. Sora, Flexclip, DALL·E 2 & Midjourney: Produced on-brand graphics for campaign launches and social teasers, enabling 24-hour turnaround on visuals. Social Media & Community Growth Meta Ads Management: Managed $5K–7K/mo Facebook & Instagram campaigns for Pedaids.org and AFRICII.org; A/B tested creatives and audiences to lower CPL by 40% and boost conversions by 50%. Referral Ambassador Programs: Recruited 12 volunteer champions with custom invite links and “Founding Member” badges, driving 45% of initial sign-ups. “Love & Give” Campaigns: Executed week-long UGC challenges with digital badges, generating 150 new discussion threads and 70% member-generated resources. Data & Conversion Optimization Mixpanel & Google Analytics: Mapped Africii.org funnel, identified a 40% “Account → First Post” drop-off, added a starter-prompt modal—first-post rate climbed from 28% to 62%. Google Optimize & Optimizely: Tested long vs. short donation forms (+18% form CR) and homepage headlines (+18% CTA clicks). Power BI Dashboarding: Consolidated Mixpanel and GA data into interactive weekly dashboards, informing content calendars and ad-spend reallocation.

Elizabeth Glaser Pediatric AIDS Foundation

May 2016 - Mar 2025

8 years 11 months

Nairobi, Kenya

Information Technology Support Analyst

Oct 2024 - Mar 2025

6 months

Nairobi, Kenya

As an IT Support Analyst supporting 12 countries in Africa, I ensure seamless operations through efficient technical support and infrastructure management. Key responsibilities include providing Tier 1 and Tier 2 support for hardware, software, and network issues, leveraging remote tools to resolve technical challenges effectively. I manage user accounts, permissions, and security protocols, ensuring reliable collaboration and communication across regions. Infrastructure management involves monitoring network connectivity, maintaining systems, and collaborating with ISPs to address connectivity issues. I enforce IT policies and compliance standards, safeguarding data security through encryption, backups, and regular system audits. Proactively, I manage software updates, patches, and upgrades, ensuring system reliability and security. I track and manage IT assets, facilitating procurement and replacements as necessary. My role also includes training end-users on technology and best practices, maintaining detailed documentation for troubleshooting and system configurations. Through strong collaboration with local teams, I address region-specific IT needs, support local projects, and provide hands-on assistance during field visits. I align with ITIL processes to manage incidents and changes, producing reports on performance metrics and trends. Additionally, I support IT project implementations, such as system rollouts and migrations, ensuring successful deployment tailored to local contexts. This multifaceted role demands technical expertise, communication skills, and an understanding of Africa's unique operational environments, driving IT excellence across diverse and dynamic regions.

Senior Information Technology Specialist

Apr 2020 - Oct 2024

4 years 7 months

Nairobi, Kenya

Spearheaded SharePoint administration and automation projects, enhancing efficiency and user experience across Kenya, Lesotho, Nigeria, and Zimbabwe. Managed IT support for 500+ users, resolving network, hardware, and software challenges while ensuring seamless updates. Developed and enforced IT policies and procedures, safeguarding data security and system integrity. Led training programs, empowering IT staff through knowledge-sharing and skills development. Oversaw IT operations, budget management, and vendor collaboration to ensure cost-effective and reliable infrastructure. Delivered exceptional customer support and maintained documentation for streamlined processes. Captured high-level photography and documentation for key donor activities in Kenya and Nigeria.

IT Officer

May 2016 - May 2020

4 years 1 month

Nairobi, Kenya

IT Officer

International NGO Safety Organisation

Jun 2015 - May 2016

1 year

Nairobi, Kenya

DMA - Data Manger Assistant

Oxfam

Dec 2012 - May 2013

6 months

Lodwar, Kenya

IT Assistant

Merlin

Jan 2012 - Dec 2012

1 year

Kenyatta Road, Kenya


Education

Unicaf University

Bachelor of Science - BS

2023 - 2025

2 years 6 months

The African Advanced Level Telecommunications Institute (AFRALTI)

CCNA v7

2024 - 2024

4 months

Project Management Institute

PMD Pro/DPro

2023 - 2023

2 months

CDI-Africa Coaching Group

Leadership & Coaching Organizational Leadership (Coaching For High Performance)

2022 - 2022

5 months

APMG International

ITIL (IT Service Management)

2017 - 2017

5 months

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Dipoma in Information Technology

2012 - 2014

3 years

Cisco Networking Academy

IT Essentials: PC Hardware & Software

2009 - 2009

1 year

Lodwar High School

Kenya Certificate of Secondary Education (KCSE)

2004 - 2007

4 years

Lodwar Primary School

Kenya Certificate of Primary Education (KCPE)

1996 - 2003

8 years

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