Gregoire Godart

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. • Leading ongoing reviews of business processes and developing optimization strategies • Offering technical guidance • Performing requirements analysis – User Stories • Ensuring solutions meet business needs and requirements Performing user acceptance Testing (NONPROD + PROD) • Monitoring deliverables and ensuring timely completion of projects MILESTONES • Integration of ITSME to allow users to create an account with ITSME and to be certified • Introduction of Companion Management. A feature that allows to create multiple companions inside the NMBS account without the need to create an account for each of them • Creation and development of the new card (Rail+) that give benefits on some products for the user • Rework on the whole customer ID management from the different roles to the various implication • Back Office (Finance) • New 3rd Party API

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Leading ongoing reviews of business processes and developing optimization strategies • Staying up-to-date on the latest process and IT advancements to automate and modernize systems • Conducting meetings and presentations to share ideas and findings. • Performing requirements analysis (7D) • Documenting and communicating the results of your efforts (Confluence + UserGuide) • Effectively communicating your insights and plans to cross-functional team members and management • Gathering critical information from meetings with various stakeholders and producing useful reports (In & Outside  organization) • Working closely with clients, technicians, and managerial staff • Providing leadership, training, coaching, and guidance to junior staff • Allocating resources and maintaining cost efficiency • Ensuring solutions meet business needs and requirements • Performing user acceptance testing (NONPROD + PROD) • Managing projects, developing project plans, and monitoring performance • Updating, implementing, and maintaining procedures • Prioritizing initiatives based on business needs and requirements • Serving as a liaison between stakeholders and users • Managing competing resources and priorities • Monitoring deliverables and ensuring timely completion of projects

• Ensure compliance with all company standards and laws • Create, revise, and enforce data management policies • Develop techniques that allow for the collection of accurate data (Collibra) • Implement procedures related to the secure and efficient handling and sharing of data • Analyze and interpret large amounts of data • Identify patterns, relationships, and problems in data and statistical sets • Evaluate the performance of data systems and seek ways to enhance them • Determine limitations in data reliability and usability • Extract pertinent data and build detailed reports for upper management • Ensure security from data loss • Troubleshoot and authorize the maintenance of data-related problems. • Support team members in their day-to-day duties.

• Support to the operational team (Aftercare) • Processes creation (Aftercare)

• Develop Test Plans and protocols • Execute tests and analyze / document results • Participate in development process • Application of change management • Support to the operational team (Aftercare) • Processes creation (Aftercare)