Grégoire Pagès

-Leading the nationwide rollout of a SaaS platform (~10M€ budget) across 140 regional departments, supporting 2,000+ users and ~600,000 cases processed annually -Managing project governance, budget tracking and milestone delivery across multiple simultaneous deployment sites -Coordinating stakeholders across ministries, operational teams and IT providers within a complex multi-stakeholder environment -Monitoring rollout progress and operational adoption through KPIs, field feedback and performance indicators ---Driving change management and capacity building initiatives — structuring and formalising key processes to ensure consistency and operational excellence across the full perimeter Supporting process improvement

- Led organisational transformation and digital innovation programmes for public institutions and large organisations, supporting process redesign and operational improvement initiatives - Conducted process analyses, stakeholder interviews and workshops to assess workflows, drive change management and support capacity building within client organisations - Delivered sector benchmarks, market analyses, data audits for PE funds and infrastructure groups, and RFP responses - Monitored action plans and supported teams through the adoption of new working methods and digital tools

- Supported the operational deployment of an IT procurement platform within a cybersecurity and defense group. - Worked with procurement teams to facilitate adoption and simplify day-to-day processes. - Contributed to change management activities supporting buyers and suppliers. - Participated in coordination between business, IT and project stakeholders.

- Supported a change management mission for a french financial company focused on redesigning internal training journeys for branch employees. - Conducted workshops and interviews with operational teams to rationalize a fragmented and incoherent training offer. - Contributed to project structuring and synthesis of findings. - Participated in internal proposal writing activities.

- Supported a large-scale hospitality and passenger experience transformation programme across Paris airports, foundational project for the Groups current hospitality and digital innovation strategy - Contributed to infrastructure reconfiguration, digital tools rollout, stakeholder coordination and creation of a new frontline role (~370 employees) - Supported project planning, process improvement and communication with internal and external stakeholders in a complex multistakeholder environment

- Delivering high quality service standards for an international clientele across concierge and guest services - Support VIP guests, including lounge services and front office coordination

- Gained hands-on experience across front office and room service, having daily interaction with an international high-end clientele - F&B operations (bar and restaurant), including Michelin-star service standards