Guilherme A.

Program Manager | Project, Product and Operations

Salaire / Taux journalier

Nîmes, France

Freelance, ouvert au CDI

Peut venir sur site

Expertises

Product ManagementTransformation digitaleConseil en managementPMOStratégie ProduitERPOpérations

Langues

Portugais (Maternelle)AnglaisEspagnolFrançais

À propos

Introduction

I help organizations turn complex initiatives into structured execution, clear governance, and measurable outcomes. My work connects program management, operations, education, product adoption, and organizational design. I usually operate where strategy needs to become execution: aligning stakeholders, organizing priorities, designing governance models, building capability, and creating operating routines teams can use. Languages: Portuguese native | English fluent | French intermediate

Liens

Expérience de travail

Professor

Instituto de Cidadania Empresarial (ICE)Freelance

sept. 2024 - Présent

2 ans 2 mois

Member of the ICE Academy Network. The ICE Academy Teacher Network is comprised of faculty and researchers from across Brazil whose main interest is to exchange teaching, research, and outreach experiences and to develop knowledge on Social Entrepreneurship, Impact Investments and Businesses, and Social Innovation.

Certified Trainer

Gaia EducationFreelance

nov. 2023 - Présent

3 ans

Certified Gaia Education trainer.

Tutor / Professor

Pontifícia Universidade Católica do Rio de JaneiroFreelance

janv. 2022 - Présent

4 ans 10 mois

Tutor – ESG Online MBA Program Courses taught: - Impact Investing - Shared Value Strategy - Low Carbon Economy - Climate Change Management - Innovation for Sustainability - Environmental and Waste Management - Technological Change and Business Models Tutor – Extension Program Courses taught: - Bitcoin, Blockchain and the Financial Revolution - Artificial Intelligence for Responsible Socio-Environmental Impact Management

Digibee

nov. 2022 - déc. 2025

3 ans 2 mois

Project & Product Lead

sept. 2024 - déc. 2025

1 an 4 mois

Digibee is a global iPaaS (Integration Platform as a Service) company focused on enterprise integration, APIs, and automation. Founded in Brazil, the company has expanded across Latin America, North America, and Asia, serving clients in sectors such as finance, retail, healthcare, and manufacturing. Digibee has raised US$60+ million from international investors and has been recognized by Gartner in the global iPaaS market. Results: • Redesigned the customer onboarding journey, reducing onboarding time from 8 to 4 weeks, a 50% reduction, through integrated onboarding, clearer milestones, and cross-functional handoffs. • Reduced time-to-value by approximately 20% through enablement workflows across Support, Professional Services, RevOps, CS, Product. • Developed learning and enablement programs for 15+ enterprise clients across the US, LATAM, and Asia. • Activated 10+ SMEs to scale technical knowledge production, training delivery, and customer enablement. • Connected Academy content, learning paths, and enablement resources to onboarding milestones, strengthening customer activation, internal readiness, and product adoption support. Responsibilities: • Lead customer onboarding, implementation, activation, and product adoption initiatives. • Manage onboarding milestones, risks, blockers, customer feedback, and cross-functional ownership. • Coordinate with Product, Customer Success, Support, Professional Services, RevOps, and Education teams. • Design customer enablement programs, platform walkthroughs, technical training paths, and adoption resources. • Create, publish, and maintain Academy content, learning paths, documentation, and supporting materials. • Ensure enablement content remains accurate, searchable, updated, and aligned with product releases. • Activate SMEs to scale technical content production, training delivery, and customer enablement.

Head Education & Delivery

avr. 2024 - oct. 2024

7 mois

Oversaw both project delivery operations and the education portfolio, improving efficiency, standardization, and user experience. - Led the delivery governance of 30+ concurrent education and services projects, standardizing delivery workflows, scope definition, and communication practices to increase execution visibility and reduce operational risk. - Structured the Education function as a service-oriented operation, aligning learning initiatives with business priorities and customer outcomes, improving internal coordination and delivery predictability. - Improved LMS operations and portfolio management, optimizing processes, roles, and workflows to support scalable growth of educational products and services.

Education Project Lead

nov. 2022 - mai 2024

1 an 7 mois

Led strategic education initiatives to expand Digibee Academy’s reach and strengthen user adoption through data-driven and agile learning programs. - Expanded Digibee’s education and enablement strategy by designing and launching 15+ courses, challenges, and webinars aligned with customer needs and platform evolution. - Implemented agile processes for scope, risk, and quality management, reducing operational friction and improving alignment between Education, Customer Success, and Engineering teams. - Led the LMS roadmap and user experience evolution, incorporating user research, workflow redesign, and communication strategies to improve learning effectiveness and platform adoption. - Activated and coordinated Subject Matter Experts (SMEs) to ensure technical depth, relevance, and consistency across learning initiatives.

Contentist Professor

Universidade Unigranrio | AfyaFreelance

nov. 2023 - mars 2024

5 mois

Developed academic content for the Project Management course in the undergraduate program. - Produced educational materials including podcast episodes, video lectures, and assessment questions. - Conducted curation of didactic content and recommended readings and complementary study materials. - Ensured alignment with academic standards and modern methodologies for online higher education.

Contentist Professor

UNIFACEAR - Centro UniversitárioFreelance

avr. 2023 - juil. 2023

4 mois

Developed academic content for the Process Planning and Control undergraduate course. - Authored the core instructional text, created assessments, slide decks, and a recorded lecture to support distance learning. - Ensured clear and practical application of process management principles. - Collaborated with academic editors to align materials with course objectives and quality standards.

B2B Product Manager

Estuda.com

févr. 2022 - oct. 2022

9 mois

Led the development and growth of digital B2B products for Estuda.com, a national EdTech platform serving millions of students and educators. - Led B2B digital product strategy and execution for a platform serving 1M+ users, aligning product initiatives with institutional clients and market demand. - Defined and implemented OKRs and agile product practices, strengthening product culture, improving prioritization, and accelerating value delivery to enterprise customers. - Built and managed strategic stakeholder relationships, ensuring alignment between product roadmap, commercial objectives, and customer expectations.

Core Shaper | Free Flow Organizer

OOTOPIAFreelance

août 2021 - mars 2022

8 mois

Led foundational initiatives to shape a decentralized content-generation platform and community in the Web3 space. - Designed a tokenomics model to incentivize user-generated content within a decentralized architecture, engaging the community and aligning incentives. - Developed and launched the beta version of the mobile/web app, validating hypotheses and refining user experience prior to full market release. - Established and optimized workflow processes and project tracking systems, improving transparency and operational efficiency across multidisciplinary teams.

Executive Coordinator / Personal Administrative Manager

Médecins Sans Frontières Brésil - MSF

janv. 2020 - oct. 2021

1 an 10 mois

Rio de Janeiro, État de Rio de Janeiro, Brésil

Led critical operational and digital transformation initiatives at the Brazil office of an internationally renowned humanitarian organisation. - Acted as executive management liaison for the MSF Brazil Board, structuring information flows, governance mechanisms, and strategic dossiers to support high-stakes decision-making. - Initiated the digital transformation of MSF Brazil operations, automating administrative and management processes and training teams on new digital tools, increasing operational efficiency in a high-urgency humanitarian context. - Led and coordinated sensitive, high-priority projects, ensuring information security, operational continuity, and timely execution under crisis conditions. - Designed and executed the emergency hiring strategy during COVID-19, enabling the recruitment of 500+ professionals in under two months to support frontline medical operations.

Partner

Human Life Journey

juin 2018 - août 2021

3 ans 3 mois

Rio de Janeiro, État de Rio de Janeiro, Brésil

Produced and managed online video courses focused on human development, peace culture, dialogue, and facilitation. - Led the full production cycle — scripting, recording, editing, promotion, and launch — with full budget and timeline control. - Created learning experiences integrating communication, collaboration, and leadership development principles. - Supported learners and facilitators through curated educational content and digital learning tools.

Group Facilitator

ColetivamentesFreelance

janv. 2019 - juil. 2021

2 ans 7 mois

Designed and facilitated collaborative methodologies and collective intelligence processes for organizations such as MSF and TETO. - Facilitated workshops on Nonviolent Communication and Strategic Planning, fostering more collaborative and effective organizational environments. - Developed and applied cooperation and group facilitation frameworks in contexts involving public institutions and NGOs. - Delivered facilitation programs including: -- TETO (2019) – Strategic Planning Journey -- DRM (2020) – Cooperative Pedagogy for Strategic Planning -- MSF (2021) – Practice Group in Nonviolent Communication

Professor Conteudista - Metodologias Ativas

DidáticoTECHFreelance

févr. 2020 - juil. 2020

6 mois

Developed and delivered academic content on Active Learning Methodologies, combining theoretical research and practical instructional design. - Conducted research and literature review on key authors and pedagogical approaches to active learning. - Produced comprehensive course materials, including a recorded lecture, workbook, and assessment questions.

Estácio

févr. 2015 - janv. 2019

4 ans

Innovation & New Technologies Manager

févr. 2016 - janv. 2019

3 ans

- Structured and led the New Technologies and Innovation division, designing and delivering digital solutions for 500,000+ students across multiple education programs. - Led adaptive learning, VR/AR, and gamification initiatives, improving student engagement, retention, and learning outcomes at scale. - Implemented agile methodologies in educational product development, accelerating delivery cycles and increasing cross-team collaboration. - Designed and operated large-scale engagement programs, impacting over 100,000 students.

Academic Project Manager PMO

févr. 2015 - mars 2016

1 an 2 mois

- Designed and implemented the Academic PMO, establishing governance, tracking mechanisms, and executive dashboards for strategic academic projects. - Managed cross-disciplinary academic initiatives, overseeing scope, timelines, quality, and resources across multiple faculties. - Developed tools and dashboards for project tracking, facilitating executive-level decision-making.

Social Entrepreneur - inspill.me

Recode

mars 2014 - déc. 2014

10 mois

Designed and implemented a social innovation venture aimed at helping companies integrate social impact into their business models. - Developed frameworks for product and service innovation focused on social and environmental impact. - Facilitated workshops on business model design, stakeholder engagement, and sustainability strategy. - Collaborated with cross-sector partners to test and refine socially responsible innovation approaches.

Senior Consultant

TOTVS

sept. 2010 - oct. 2013

3 ans 2 mois

Led strategic ERP, PMO, and process management projects for large clients in the education, energy, oil & gas, and infrastructure sectors. - Implemented enterprise solutions for clients such as Petrobras, OSX, Endesa, Gama Filho University, and DOF Brasil, optimizing processes, performance and efficiency. - Conducted process redesign and governance projects, aligning systems and workflows with client business objectives. - Supported talent development and internal training through mentoring and program participation. - Co-founded !novar, the company’s internal innovation group, driving operational improvement and knowledge-sharing initiatives.

Procurement and Contracts Trainee

Repsol Sinopec Brasil

janv. 2008 - janv. 2010

2 ans 1 mois

Supported the Procurement & Contracts team in managing sourcing, vendor relations, and contract documentation for the Energy & Oil & Gas division. - Assisted in developing and evaluating tender packages and contracting strategies for materials and services. - Supported bid analysis, supplier communication, and contract administration, ensuring compliance with internal policies and timelines. - Monitored purchase orders and maintained accurate documentation to ensure audit readiness and cost control. - Contributed to the implementation of quality standards (ISO 9001, ISO 14001, OHSAS 18001) within the procurement department.

Treasury Trainee

Banco CR2

sept. 2007 - mars 2008

7 mois

Supported the Treasury department with daily financial and operational controls. - Performed cash flow verification, reconciliation of assets, and routine treasury checks. - Monitored transactions, postings, and accounting entries, ensuring accuracy and compliance with internal procedures. - Assisted in preparing basic reports for management and supporting financial operations.


Formation

Universidade Paulista

Pós-graduação Pedagogia da Cooperação, Metodologias Colaborativas

2018 - 2019

1 an 1 mois

Pontifícia Universidade Católica do Rio de Janeiro

Mestrado em Administração de Empresas, Educação e Sustentabilidade

2016 - 2017

1 an 1 mois

Mestrado profissional em Administração de Empresas - ênfase estratégia

ESPM Escola Superior de Propaganda e Marketing

Yunus Social Business

2013 - 2013

1 mois

COPPEAD UFRJ

Finanças, Finance, General

2011 - 2011

1 mois

Federal University of Rio de Janeiro

Bacharelado em Engenharia, Engenheiro de Produção

2005 - 2010

5 ans 1 mois


Licences et certifications

Python

Délivré le : déc. 2024

Certifié par Coderhouse

AI Fundamentals

Délivré le : mai 2024

Certifié par DataCamp

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