hagar alaa
Customer Support Specialist | Spanish
Salary / Daily rate
Giza, El Omraniya, Giza Governorate, Egypt
Freelance
Skills
Languages
About me
Intro
Trilingual Customer Support Specialist with 6+ years expertise in Spanish, English & Arabic. Proven track record in technical documentation, system implementations, and managing high-volume customer inquiries across telecom and healthcare sectors. Delivering exceptional multilingual support with strong problem-solving skills.
Work experience
Bilingual Customer Service Representative (Spanish & English)
COB Solution
Oct 2024 - Present
2 years 1 month
New York, NY, USA
Technical Writer
MedCloudeg
May 2024 - Oct 2024
6 months
Cairo, Egypt · Remote
I was responsible for documenting all system features for end users, providing clear and concise explanations. This included creating user-friendly guides with screenshots and videos. Additionally, I tested system features and reported any errors to the technical team to ensure a smooth user experience.
Customer Support Specialist
Ecaresoft
Mar 2021 - May 2024
3 years 3 months
Texas, United States · Remote
• Handle clients and answer their inquiries through chat or face-to-face in Saudi Arabia. • Submit tickets, complaints, and user requirements to the technical team. • Serve as an intermediary between customers and the technical team, tracking issue resolutions and managing customer expectations. • Assist in data entry. • Translate all system information from Spanish/English to Arabic. • Work on tasks requested by the Customer Success team.
Tour Operator Trainee
Sun City Tours
Nov 2020 - Dec 2020
2 months
Sheraton , Cairo , Egpt · On-site
• Learned to organize client tours, including hotel reservations, places to visit, and transportation that fit their budget. • Contacted hotels to negotiate new prices and offers for our company.
Orange
Apr 2018 - Dec 2020
2 years 9 months
New Giza , Egypt · On-site
Back Office Employee
Jul 2019 - Dec 2020
1 year 6 months
New Giza , Egypt · On-site
• Follow up with customers to ensure they complete the required process for obtaining Orange ADSL service. • Collaborate with other teams to resolve customer issues and facilitate the completion of their process. • Document each customer's completion status and report these records to my supervisor. • Address customers' issues, complaints, and concerns. • Sell new and alternative services to current customers.
Customer Service Representative
Apr 2018 - Jul 2019
1 year 4 months
New Giza , Egypt · On-site
• Respond promptly and accurately to customer inquiries via phone. • Manage a high volume of incoming calls. • Handle and resolve customer complaints and issues. • Promote new services and products. • Assist in training junior Customer Support Representatives.
Education
Cairo University
Licentiate degree
2013 - 2017
4 years 1 month