Hajar Graini

Providing functional support and driving the SAP S/4HANA migration to enhance business process efficiency and system reliability. 🔹 Key Achievements: ✅ SAP Functional Support & Incident Resolution: Assisted end-users with SAP SD issues, ensuring smooth daily operations. ✅ SAP S/4HANA Migration & System Optimization: Contributed to system maintenance, process improvements, and continuous enhancements. ✅ Testing & Quality Assurance: Actively participated in unit, integration, and UAT testing to validate system performance and compliance. ✅ Business Needs Analysis & Functional Specifications: Gathered business requirements, drafted functional specifications, and collaborated with technical teams to implement solutions. ✅ Systems Integration & Data Flow Management: Ensured seamless interoperability between SAP and third-party solutions to optimize data flow across business processes. 💡 This experience strengthens my expertise in ERP systems, business process improvement, and digital transformation, positioning me as a key asset in IT and business alignment.

Supported the end-to-end implementation of an e-learning platform for a training center, ensuring smooth coordination between technical and business teams. 🔹 Key Achievements: ✅ Project Management & Coordination: Facilitated collaboration between developers, system administrators, trainers, and pedagogical managers using Microsoft Teams & JIRA. ✅ Business & Functional Analysis: Drafted detailed functional specifications and requirement documents to align technical solutions with business needs. ✅ Agile Execution & Risk Management: Managed backlogs, tracked project progress, and ensured timely delivery while identifying and escalating risks. ✅ Training & Change Management: Designed training materials (PowerPoint, Canva) and led interactive workshops on Teams to onboard stakeholders effectively. 💡 This role enhanced my expertise in Agile project management, functional analysis, and stakeholder engagement, reinforcing my ability to drive digital transformation initiatives.

Led the end-to-end deployment of a chatbot, automating 60% of customer responses, enhancing user experience, and optimizing support efficiency. 🔹 Key Achievements: ✅ Business Analysis & User Research: Conducted in-depth workshops with stakeholders to define conversation flows and ensure accurate, contextualized responses. ✅ User Experience Optimization: Led iterative A/B testing and continuous adjustments to refine chatbot interactions and improve customer engagement. ✅ Performance Tracking & Data-Driven Decisions: Monitored chatbot efficiency using Power BI, analyzing key KPIs (automation rate, customer satisfaction) to drive enhancements. 💡 This experience strengthened my project management, data analytics, and AI-driven customer experience skills, reinforcing my ability to bridge technology and business needs.

Contributed to the development of a stock management application, improving efficiency and accuracy in inventory management. 🔹 Key Achievements: ✅ Business & Functional Analysis: Gathered user requirements to define clear and actionable functional specifications for the application. ✅ Collaborative Development: Worked closely with the development team to ensure the application met business needs and adhered to technical requirements. ✅ Testing & Validation: Organized and supported the user acceptance testing (UAT) phase, ensuring all functionalities performed as expected. 💡 This experience strengthened my skills in requirements gathering, application development, and collaborative teamwork, adding value to both technical and business outcomes.