hamed mahmoud

Content moderator, Cust service, translator

Salary / Daily rate

Khamis, Bahrain

Freelance, open to permanent contract

Can come onsite

Skills

Customer CareContent StrategyTranslation

Languages

ArabicEnglishFrench

About me

Intro

Native French speaker, content moderator at Bigo and Mico apps, Customer service specialist at Convergys, worked for Booking.com, certified translator with 9+ years of experience in French-Arabic translation and language instruction. Specialized in DELF/DALF preparation, curriculum development, and cultural education with proven classroom management skills.

Links

Work experience

French Teacher

Noor Al Diyar Private School

Aug 2022 - Present

4 years 3 months

Bahrain · On-site

Dedicated and enthusiastic French teacher with experience teaching different levels. Committed to creating engaging, interactive lessons promoting language skills, cultural awareness and fun learning. Key Responsibilities 1. Lesson Planning: Design and deliver comprehensive French lessons aligned with curriculum standards. 2. Classroom Instruction: Teach French language basics, grammar, vocabulary and pronunciation. 3. Interactive Activities: Incorporate games, songs, role-plays and multimedia resources. 4. Assessment and Feedback: Evaluate student progress, provide constructive feedback. 5. Cultural Enrichment: Introduce French culture, traditions and history. 6. Classroom Management: Maintain a positive, organized learning environment. Essential Skills 1. Native French proficiency. 2. Teaching Certification (e.g., DELF, DALF) 3. Primary teaching experience 4. Lesson planning and delivery 5. Classroom management 6. Communication and interpersonal skills 7. Patience, empathy and adaptability 8. Technical skills (educational software, multimedia tools.

French arabic translator and reviewer

Khamsat.com | خمسات

Feb 2015 - Present

11 years 9 months

freelancing

Account manager

Mico live app

Oct 2022 - Dec 2023

1 year 3 months

Cairo, Cairo Governorate, Egypt

Manages relationships with content creators and partners on Mico Live, ensuring their growth and engagement. Provides support, tracks performance, and helps optimize content strategy to meet platform goals and community standards.

Content moderator

Mico live app

Aug 2021 - Aug 2022

1 year 1 month

Cairo, Cairo Governorate, Egypt

Monitors live streams and user content to ensure it aligns with Mico Live’s community standards. Actively reviews and filters inappropriate material to maintain a safe, respectful, and engaging platform experience for all users.

Content moderator

Bigo Technology

Jul 2020 - Aug 2021

1 year 2 months

Cairo, Cairo Governorate, Egypt

Responsible for reviewing live streams, videos, and user-generated content to ensure compliance with Bigo Live’s community guidelines and policies. Helps maintain a safe and respectful environment by identifying and removing inappropriate or harmful content in real-time.

french arabic translator

TRANSHOME

Nov 2016 - Jul 2018

1 year 9 months

Cairo, Cairo Governorate, Egypt


Education

University of Bahrain

Diploma of Education

2023 - 2023

3 months

Université de Poitiers

formation de formateurs de français

2019 - 2019

1 month

Université de Poitiers

vers l'inovation de l'enseignement de français langue étrangère

2019 - 2019

1 month

Minia University

Master's degree

2016 - 2018

2 years 9 months

Cavilam, alliance française

FLE

2016 - 2016

1 month

Institut français d'Egypte

DALF C1


Licenses & certifications

Master's degree

Issued: Nov 2018

Certified by Minia University

Portfolio

NewLive Content Moderation for Mico Live App case study

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