Hamza Bouzerda
Salesforce Certified Administrator | Customer Service
Salary / Daily rate
Brussels, Belgium
Freelance
Can come onsite
Skills
Languages
About me
Intro
Salesforce Certified Administrator with 5+ years in customer service operations, actively transitioning into Salesforce career. At Takeaway.com, I've optimized delivery operations and streamlined processes using Salesforce and AI automation tools, reducing order cancellations and enhancing efficiency. I bring expertise in process automation, CRM solutions, and multilingual capabilities (English, French, Dutch) to help businesses maximize their Salesforce investment.
Work experience
Just Eat Takeaway.com
Jun 2021 - Present
5 years 5 months
Région de Bruxelles-Capitale, Belgique
Cs advisor
Jun 2021 - Present
5 years 5 months
Région de Bruxelles-Capitale, Belgique
Experienced Customer Service Agent at Takeaway.com since 2021, specializing in menu encoding, delivery zone optimization, and photo management. I have a proven track record of reducing order cancellations by refining delivery perimeters and collaborating directly with restaurant owners to improve operations. Skilled in data entry and Salesforce, I streamline processes and enhance efficiency across various tasks. By leveraging AI tools like ChatGPT, I maximize productivity and handle larger workloads with precision, ensuring the highest quality and timely delivery of results. My ability to analyze data, adapt to changing circumstances, and provide innovative solutions makes me a valuable asset in optimizing operations and supporting customer satisfaction.
Employé service clients
Jun 2021 - Present
5 years 5 months
Luminus
Aug 2018 - Mar 2020
1 year 8 months
Région de Bruxelles-Capitale, Belgique
Employé service clients
Aug 2019 - Mar 2020
8 months
Région de Bruxelles-Capitale, Belgique
Spécialiste clientèle
Aug 2018 - Mar 2020
1 year 8 months
Région de Bruxelles-Capitale, Belgique
user salesforce + customer service online mails + inbound calls
Grill Cook
McDonald's
Sep 2018 - Mar 2019
7 months
Dilbeek, Belgium
Responsable adjoint
Carrefour Express
May 2017 - May 2018
1 year 1 month
1780 Wemmel, Belgium
Barman
Le Pain Quotidien
Sep 2015 - Aug 2016
1 year
1780 Wemmel, Belgium
Education
Institut Roger Guilbert (CERIA) – Evening Courses
High School Diploma, Commercial Technician Diploma
2015 - 2017
1 year 10 months
Grade: Secondary Education Certificate
Activities and societies: ➡️ Completed my diploma through evening courses while working full-time at Le Pain Quotidien during the day. Developed strong time management, problem-solving, and customer relations skills.
📍 Institut Roger Guilbert (CERIA) – Evening Courses 💼 Full-time job at Le Pain Quotidien during the day while studying commercial techniques in the evening. 🎯 Gained hands-on experience in customer service, sales, and business operations, balancing work and studies efficiently.
Licenses & certifications
Salesforce Certified Administrator
Issued: Nov 2024
Portfolio
Coordination interservices via Salesforce & JIRA
