Hamza Fahey

• Developed, tested, released and optimised bare metal, as well as cloud servers for an online games development organisation with an average of 1 thousand players per week (early access phase) • Launched the first processes, tools, systems and cloud infrastructure for an automated marketing start-up organisation providing services to client businesses in different sectors • Provided consultancy to an organisation contracted to offer services for one of the world's largest automotive manufacturers on how to improve infotainment software and update deployments • Maintaining DevOps workflows, git and infrastructure as code (IaC), continuous integration/continuous delivery (CI/CD) expectations for multiple clients and organisations • Utilising Google GSuite/Workspace, Atlassian BitBucket, Jira, and Trello, Jenkins, GitHub, Ansible, SCM Manager (Source Code Management), Perforce, Google Cloud Platform (GCP), Amazon Web Services (AWS), Nginx, HAProxy, Stackdriver, Grafana, Prometheus, Loki, Kubernetes (GKE, AKS, K8s, K9s, kubectl, helm), Docker, Linux, Bash, Windows, PowerShell, SQL, PostgreSQL, Redis, with AI, ML, REST APIs, Terraform, JSON, YAML, Groovy, Python and Go

• Owned Incident Management for Enterprise Production Assurance (EPA), which included Change and Problem management, that facilitated card issuers, merchants, consumers and business clients • Mitigated hundreds of major global incidents (top 10% of highest financial impact > $1M) and resolved critical issues to strictly regulated standards for financial services and products • Coordinated with teams and delegated resources for tactical, accurate and efficient incident conclusions while achieving outstanding satisfaction levels • Published time-sensitive, high-precision communication and alerts throughout incidents to keep technical (team members), business (management) and executive (C-Suite) stakeholders well-informed of the status • Adobe, Atlassian Opsgenie and Confluence, Business Intelligence (BI), Tableau, Windows, PowerShell, Linux, Bash, Data Centers, Networks (Cisco, Palo Alto, F5), Payment Gateways (STAR, PayPal), IBM z/Architecture (z/OS) mainframes, Amazon Web Services (AWS), Splunk, and AppDynamics

• Remote enterprise support of VNX and Unity storage appliances for global business customers with on-premises and Cloud-based unified storage solutions (Block and File level) • Mentored, coached and transferred knowledge to team members about better methods to achieve goals and objectives • Atlassian Jira and Confluence, Linux, Bash, Cisco and Brocade networks, DNS, TCP/IP and DHCP, Storage Area Networks (SAN), Network Attached Storage (NAS), Server Message Block (SMB), Network File System (NFS), FTP/SFTP, LUN, iSCSI and Fibre Channel (FC), Microsoft Windows Server 2008, 2012 and 2016, PowerShell, Active Directory and Group Policy, Microsoft Hyper-V and VMWare vSphere

• Remote and on-site infrastructure support and guided project management for business customers with on-premises and Cloud-based solutions around Ireland • Mentored and trained team members on better methods to achieve high service standards • Microsoft Office 365, Windows, PowerShell, Linux, Bash, Microsoft Windows Server 2008, 2012 and 2016, PowerShell, Active Directory and Group Policy, Microsoft Hyper-V, SQL Servers, Exchange 2010, 2013 and Online, Autotask PSA, Endpoint Management, Workplace and Endpoint Backup (SaaS), Mobile Devices (Google Android and Apple iOS), Networks (Cisco, Netgear, TRENDnet, TP-Link, Ubiquiti), DNS, TCP/IP, DHCP, ESET Remote Administrator (ERA) and Endpoint Security, SonicWALL, Synology storage appliances, Network Attached Storage (NAS), Network File System (NFS), FTP/SFTP, LUN, iSCSI, Amazon Web Services (AWS)

• On-site enterprise project management of technical consolidation and migration projects for business customers throughout Europe • Introduced new and optimised existing processes, reduced significant time for the completion of projects • Interviewed candidates, then mentored and trained team members on better methods for project success • Microsoft Office 365, Windows, PowerShell, Linux, Bash, Mobile Devices (Windows Phone, Google Android, Apple iOS), Microsoft Windows Server 2003, 2008 and 2012, Active Directory and Group Policy, LDAP, DNS, TCP/IP, DHCP

I took time out from my career to spend with my children who needed me full-time that year.

• Remote enterprise support and customer onboarding of auditing, reporting, alerting and infrastructure management software solutions for business customers throughout the EMEA region • Captured knowledge base articles to help teams, colleagues and customers eliminate repeated issues which had a positive impact on customer satisfaction and service level agreements (SLA) • Windows, PowerShell, Linux, Bash, SolarWinds Orion Core, Network Performance Monitor (NPM) and Server Application Monitor (SAM/APM), Relational Databases (RDBMS, SWQL, SQL, TSQL), Networks (Cisco, Palo Alto, Juniper, Aruba, F5), DNS, HTTP/HTTPS, SSL/TLS, TCP/IP, DHCP, ICMP (Ping), SNMP, WMI, Telnet, SSH, BGP, Microsoft Hyper-V and VMWare vSphere

• On-site enterprise support and project management of technical consolidation and migration projects for Allied Irish Banks (AIB) overall business global infrastructure EDGE transformation project • Owned the migration of AIB servers from IBM Lotus Domino and Notes, to Microsoft Exchange and Outlook with Dell Quest Migration Software. Then planning, customer training, testing, configuration changes, escalations (technical, management, C-Suite) and documentation for the successful migration of client business units • Introduced new and optimised existing processes, which reduced time for the completion of projects • Interviewed candidates and trained teams on better methods for project success • Microsoft Windows Server 2012 and Exchange 2013, PowerShell, Active Directory and Group Policy, RES Workspace, VMWare vSphere, Microsoft Hyper-V, and Citrix XenServer with Dell Wyse Thin Clients, Windows, Mobile Devices via MobileIron MDM (Apple iOS and Google Android), DNS, TCP/IP, DHCP

• Remote enterprise SaaS support of MessageOne Email Management Services (EMS) and AlertFind Emergency Alerting Services for customers (direct) and resellers (Symantec MessageLabs, Iron Mountain Digital, IBM Business Continuity) who subscribed to the private Cloud services • Documented and shared articles of knowledge with stakeholders to eliminate possible bottlenecks in the Business Continuity (BC) and Disaster Recovery (DR) plans for mission-critical subscribers • Windows, PowerShell, Linux, Bash, Microsoft Windows Server 2003, 2008 and 2012, Active Directory and Group Policy, Exchange 2003, 2007, 2010 and 2013, IBM Lotus Domino and Notes, VMWare vSphere, Microsoft Hyper-V, Apache Tomcat, Elasticsearch, Archives, eDiscovery, Research in Motion (RIM) Blackberry Enterprise Server (BES), Mobile Devices (BlackBerry, Apple iOS and Google Android), DNS, TCP/IP, DHCP, LDAP, Kerberos, Java, XML, JSON

• Remote and on-site support of clients, consulting, I.T service management, sales and technical solutions. • Provided sales and support of Microsoft Windows-based Workstations, Multi Linux-based Servers and Workstations (CentOS, SUSE and others), as well as multi-vendor networking solutions (Asus, D-Link, TRENDnet, Netgear and others).

• Acted as the point of contact for technical support both remotely and with limited on-site activities, spanning projects including Microsoft Windows Server 2003 and 2008, Exchange 2003, 2007 and 2010, Windows XP, Vista and 7, Office 2003, 2007 and 2010, Cyber Security and Filtering Solutions, Mobile Devices (Windows, Apple and Android), Linux Administration, PowerShell Scripting, DNS, TCP/IP and DHCP.

Remote and on-site technical support of high complexly customer environments including: • Microsoft Windows Server 2003 and 2008 • Microsoft Window XP, Vista and 7 • Kerio Connect and MDaemon (mail servers) • Microsoft Office 2003 and 2007 (Outlook, Word, Excel) • UNIX Administration • DNS, TCP/IP and DHCP

Remote and on-site technical support of customer environments including: • Microsoft Windows Server 2000, 2003 and 2008 • Microsoft Exchange 2003 and 2007 • Microsoft Window XP, Vista and 7 • Microsoft Office 2003 and 2007 (Outlook, Word, Excel) • DNS, TCP/IP and DHCP

Pre-sales, training and demonstration of Microsoft products for Microsoft Ireland: • Microsoft Xbox 360 and Kinect for Xbox 360 • Microsoft Office 2010

• From 2007 to 2008, started and continued as a top performing member of our 1st Line (Broadband) Team in the companies Global Contact Centre of Excellence, we supported Thompson and Netgear network elements, with Microsoft Windows 2000, XP and Vista, as well as wired (LAN) and wireless (Wi-Fi) connectivity for our customers. • From 2008 to 2009, promoted to the new Fault and Repair Project Team, to pioneer a fresh approach and define the best process to eliminate invalid engineering repair costs for our PSTN and LLU Broadband network, while also winning back customers who had lost confidence in the company and successfully resolve all of their outstanding issues, concerns and any formal complaints related to our services. • From 2009 to 2010, transferred to the new 2nd Line Technical Support (Broadband and Telephony) Team after successfully completing the Fault and Repair Project, then continued with the support of customers, documentation and company projects as they became available.

Further details are available on request.