Hanah Kalerwa

Customer service and Order management officer

Salary / Daily rate

Nairobi, Kenya

Freelance, open to permanent contract

Can come onsite

Skills

Customer CareData AnalysisCRMSAP ERPKnowledge ManagementSalesforceCustomer SuccessAccountingERPOdoo

Languages

English (Native)Swahili (Native)Spanish

About me

Intro

Versatile administration and finance professional with 5+ years across banking, accounting, and customer service sectors. Expert in SAP ERP, inventory management, and financial reporting with proven success at Equity Bank and Lake Oil Group. Ready to streamline your operations with strong analytical skills and exceptional customer relationship management.

Links

Work experience

Stocks Accountant

Lake Oil Group

Oct 2022 - Present

4 years 1 month

Nairobi County, Kenya · On-site

Skills: Inventory Control · Reporting & Analysis · SAP ERP · Data Entry · Customer Service · Account Reconciliation · Financial Audits · Inventory Management

Payments Officer

Equity Bank Limited

Sep 2021 - Oct 2022

1 year 2 months

Nairobi, Kenya

Skills: Reporting & Analysis · Marketing · Customer Retention · File Management · Report Writing · Banking · Core Banking · PDQ · Financial Reporting · Account Management

Accounts Collection Manager

Keysian Auctioneers

Jan 2020 - May 2020

5 months

Nairobi, Kenya

Skills: Debt Collection · Portfolio Management · Bookkeeping

Order processing& Customer service officer

Bühler Group

May 2019 - Aug 2019

4 months

Kenyatta Road, Kenya

Skills: Etiquette · File Management · Order Processing · Logistics Management · Data Analysis · Financial Analysis

Volunteer Staff

Hope house babies children's home

Apr 2018 - May 2018

2 months

Mountain view nairobi


Education

United States International University - Africa

Bachelor of International Business Administration - BBA

2016 - 2020

4 years 1 month

Portfolio

Streamlining Customer Support for Lake Energies Ltd

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