Hanene Missaoui
ISTQB Certified QA Engineer
Salaire / Taux journalier
Bruxelles, Belgique
Freelance, ouvert au CDI
Expertises
Langues
Expérience de travail
Senior Test Consultant
CBTW
févr. 2019 - Présent
7 ans 9 mois
Belgique, Missouri 63775, États-Unis
QSL Expert
Orange
oct. 2024 - oct. 2025
1 an 1 mois
Belgium Town, Wisconsin, États-Unis
• Facilitated peer reviews with development teams focusing on test and defect management. • Monitored project quality and status through detailed reporting. • Organized and delivered masterclasses to reinforce QSL procedures. • Created and published a DevOps newsletter highlighting best practices. • Developed and maintained KPI dashboards in Power BI. Tools/Applications: Jira, Jira Xray, Confluence, Power BI ,SQL
lT testing Coordinator
VOO
avr. 2019 - août 2025
6 ans 5 mois
Région de Bruxelles, Belgique
IT Test Coordinator Tools/Applications: Jira, Helix, Eclipse, Confluence, SoapUI, Kibana, Katalon Studio, SAP CRM, SAP Billing, TestCafe • Designed and executed functional and integration test plans. • Reviewed requirement specifications and technical design documents. • Managed defects and collaborated with development teams for resolution. • Provided GO/NO-GO recommendations based on testing outcomes. • Improved testing processes and implemented automation for Web and API testing using Katalon Studio.
Automation Tester
New Access
août 2018 - déc. 2018
5 mois
Project : CIM : Client information management for private banking. Mission : • Created manual and automated test cases using QAComplete and TestComplete. • Developed SQL queries for data validation and manipulation. • Managed defects and supported continuous process improvement. • Coached and supported junior testers. Tools/Applications: :Testcomplete ;QAComplete ; Jira, selenium webdriver , SQL server, Mysql , PostgreSQL, Jenkins, mercurial , eclipse, Cucumber, Maven,TestNG, Oracle, Jira, SVN…
LBConsulting
févr. 2011 - juil. 2018
7 ans 6 mois
Soliman, Tunisie
Business Analyst
janv. 2016 - juil. 2018
2 ans 7 mois
Soliman, Tunisie
Projects: Neopricer: Pricing tool for hotel Eurotunnel: Recommendation and pricing tool for Eurotunnel Fly Car: Price management and optimization tool for car rental agencies Responsibilities: Gathered and analyzed client requirements Wrote functional specifications Designed and created mockups Provided functional training and developer support Tools & Technologies: Balsamiq Mockups, Mockflow
QA Engineer
janv. 2015 - juil. 2018
3 ans 7 mois
Tunisie
Projects: ARMS – Yield Management: Pricing and revenue optimization tool. Neopricer: Pricing tool for hotels Responsibilities: Analyse functional specifications. Designed and executed functional, regression, and performance tests. Verified compliance and tracked anomalies. • Developed and executed functional, regression, and performance test plans. • Managed defect tracking and reporting. • Automated test scripts using Selenium and Protractor. • Trained and mentored QA team members. Tools & Technologies: TestLink, Mantis, Redmine, JMeter, Selenium IDE/WebDriver, Protractor, SQL Server, MySQL, PostgreSQL, Jenkins, Mercurial, Eclipse, Win@proach.
Team Lead Manager
août 2011 - déc. 2014
3 ans 5 mois
Soliman, Tunisie
• Managed team operations, projects, and help desk activities. • Recruited, trained, and coached team members. • Oversaw complaint and escalation management. • Conducted weekly IT health reviews with clients. • Managed access tools and permissions
Technical Support Agent (Level 2)
févr. 2011 - août 2012
1 an 7 mois
Tunisie
• Provided technical support and customer service to end users. • Created and maintained a knowledge base. • Managed help desk tickets and escalations. • Investigated and resolved technical issues efficiently. Outils et Technologies : SQL server, Mysql , PostgreSQL
HP Helpdesk Agent / ILC Agent
Sellbytel
févr. 2008 - mai 2010
2 ans 4 mois
• Delivered technical support for business applications and network access. • Maintained a knowledge base and documented resolutions. • Monitored processes and coordinated communication between teams.
Formation
GOMYCODE
Data Analytics- Microsoft Power BI Certified
2025 - 2025
6 mois
Open Attitude
IELTS
IELTS Preparation Training
GIZ
• Innovation Management – GIZ (German Agency for International Cooperation, Tunisia)
Institut Supérieur des Etudes Technologiques en Communications de Tunis
Higher National Diploma in Telecommunications, specialization in Computer Networks, Réseaux informatique
Open Attitude
Technical Writing Training in English at Open Attitude Training Center
Licences et certifications
ISTQB Foundation level
Délivré le : sept. 2015
LPIC2
Délivré le : août 2011