Hani Mahmoud

In my role as MD | Delivery & Operation at SCloud Technologies LLC, I spearheaded regional operations within UAE, Saudi Arabia and Egypt with a focus on achieving business objectives and driving profitability. By developing new business strategies and managing budgets effectively, I successfully led teams to deliver innovative solutions that resulted in revenue growth and operational efficiency improvements.

Manage different types of teams (Support, Development & Projects) to deliver successful projects and managed services to different customers, projects are varying between System Development, Cloud Transformation, FMW (SOA, OSB, WebLogic, OHS) Projects. * Project Management: - Leading the Agile process to ensure adequate planning, skills and motivation among Agile teams - Successful delivery of Falcon Project (Health Care) - Successful delivery of IT Auditing projects for different banks (ADIB, ADCB, Mashrek Bank, NBD, UNB and Al-Ahly Bank). - Accountable for the effective, cross-functional delivery of products using Agile/lean techniques/SAFe. * Operation & Support: - Successfully managed cross functional teams (24/7/365) to meet SLA matrix - Successfully managed Incident/Operation Management reaching "zero" "P1" support tickets. - Created clear Release Management Processes based on ITIL Process Management

Managed ACS (Advanced Customer Services) business and mega projects within (GCC, EMEA, Levant) for strategic customers in different business domains (Banking, Government, Education, Telco, Aviation, Media, Healthcare and Oil & Gas). * Project Management - Managed high profile of various IT projects/services delivery ERP, Cloud, Digitization, Infrastructure) - Successful delivery for GACA (Saudi Arabia) project (Exadata Implementation, ERP implementation) - Successful Implementation for Exalogic project in Hamad Medical Corporation (Qatar) - Successful Implementation for Cloud (SaaS/PaaS) in different business domains in GCC, MEA * Business Management & Development - Increased ACS footprint/market share in MEA from 1 to 15 accounts - Increased ACS footprint/market share in GCC from 2 to 20 accounts - Increased ACS footprint/market share in LEVANT from 1 to 5 accounts within 8 months - Successful Up-sell ACS business for GACA (Saudi Arabia) from U$ 100K to U$ 1M+ * Operation Management - Participated in ACS Auditing process ISO 9000 for two (2) auditing rounds - Achieved highest customer satisfaction percentage among the team - Achieved 95% business renewals for 7+ years in different territories - Improved profitability achievement by 10-20% of the agreed margin

Managed MIS department of Magrabi Group (Hospitals & Centers) in GCC (Saudi Arabia, UAE, Qatar, Oman). - Successful implementation of Hospital Management Information System (HMIS) in Saudi Arabia, UAE, Qatar and Bahrain - Successful implementation of Financial Management Information System (FMIS) in Saudi Arabia, UAE, Qatar and Bahrain - Successful implementation of centralized BI through connecting all branches (inside and outside Saudi Arabia) - Successful implementation of centralized Medical Record System - Successful implementation of centralized help desk applying ITIL Incident & Operation process - Successful implementation of new data center infrastructure and DR sites matching latest technologies in HW, DBs, Applications and Security

Managed Development process for different projects to automate group's business functionalities. - Successful delivery of Back Office (Financial, HR, SCM) Systems - Successful delivery of Retail application to cover the group retail operations - Successful delivery of Construction and Project Monitoring System

Managed several projects to automate and enhance ministry daily business operations Headed the process of designing integrated solutions, analyzing and developing applications - Successful delivery of multiple types of projects achieving timely delivery, end user satisfaction, optimal cost and final success: • Personnel & Payroll System • Accounting System • Purchasing System • Budget Management System • Custody Management System • National Families System • Archiving Management System

Managed Development Project of Shares Trading Platform (TradeNet) in the Saudi Trading & Exchange Market using (Agile/Scrum). TradeNet – is an ultimate electronic trading platform streaming live market prices and financial situations which facilitate to all stakeholders (such as: traders, financial intermediary [brokers, Market Decision Makers, Investment Banks, Stock Exchanges],…etc.) to access a wealthy-functionality platform to manage all trading process and shares investments and other different financial products. - Successful delivery for Share Trade Management System (TradeNet) within eight (8) months - Successful Go-Live support and customization development phase within three (3) months - Covering of all functionality of Shares Trading System for Saudi's Stock Market - Successful delivery for different projects in Health Care, Education and Retail business domains

Oversee and heading the team responsible of developing and delivery of different type of projects - Successful Delivery of “El-Khalil Municipality" Project – Hebron, Palestine (Financial, HR and SCM) - Successful Delivery of "UN - United Nation" Project - League of Arab States, Egypt - Successful Delivery of Fleet Management System

Managing team of analysts and designers to design and develop different type of systems - Successful analysis and designing of Installment Selling System ( Goldi Project) - Successful analysis and designing of OTL System ( Goldi Project) - Successful analysis and designing of Online Shopping System ( Goldi Project)

Handling Analysis, Development and Programming activities - Successful delivery of Financial Auditing System - Successful delivery of Spare Parts Management System - Successful delivery of Fleet Management System - Successful delivery of Printing Cost Management System - Successful delivery of Performance Monitoring System