Hani Qudaih

Provide Level 1 and Level 2 technical support to employees, assisting them with various operations and resolving technical issues. Deploy and configure operating systems and software applications. Work on servers and virtual machines, including installation, configuration, maintenance, and backups. Perform on-site interventions for the installation and maintenance of IT equipment. Administer the CMDB and Active Directory, including user accounts and Group Policies (GPO). Ensure connectivity between production systems (PLC, DCS) and corporate networks. Manage hardware inventory, including procurement and stock monitoring. Prepare interventions by gathering the necessary equipment, tools, and documentation. Advise clients on the optimization and development of their IT infrastructure.

Provide Level 1 technical support to users for hardware, software, and network-related issues. Install, configure, and maintain workstations, printers, and peripheral devices. Monitor systems and networks to identify potential issues. Diagnose and resolve hardware, network, and software incidents via phone and remote access tools. Determine the appropriate resources and methods for troubleshooting. Log all support activities in the ticketing system to maintain a detailed client history and ensure proper follow-up. Escalate complex incidents to higher support levels when necessary

Help partners and customers during their travels. Handle special requests and complaints.

Assemble, install, and commission IT equipment and systems (servers, PCs, monitors, etc.). Handle user incidents and problems, ensuring timely diagnosis and resolution of hardware, network, and software issues. Identify and correct recurring error sources to prevent future incidents. Produce incident reports for users, detailing the solutions provided. Escalate issues or requests requiring advanced technical expertise or intervention from another internal department.