Hans Luyts

In a world of shifting priorities, tangled dependencies, and the constant pull between Build and Run, dependable delivery can feel like an uphill battle. I partner with technology service leaders to untangle complexity, restore momentum, and align people and processes to deliver on operational commitments.

1. Improved alignment between Fiberklaar and Construction Partner execution. 2. Improved internal collaboration within Network Construction. 3. Defined and implemented Claims Management and Roadworks processes, inc. external partners.

1. Aligned IT operations processes with global information security standards to achieve NIS2 compliance. 2. Improved Operational Readiness and information handover between IT project and operations teams, reducing incidents.

1. Delivery of bespoke service delivery platform, with stakeholders in Belgium, France, and the Philippines. 2. Digital Project lead for Electric Vehicle Charger B2C sales & finance. 3. Delivery of Confluence development knowledgebase to improve cross-border collaboration, more predictable delivery, and higher product quality.

1. Digital transformation of project initiation, reducing administrative overhead, enabling data-driven decision making, and improving retention of crucial project know-how. 2. Implemented first-phase KCS practices within the IT team to improve the accuracy of knowledge content.

1. Knowledge Management Lead within a company-wide ServiceNow implementation. This led to a 35% drop in incidents across 1.200 users. 2. Consulted with the Onboarding team to reduce time-to-competence of new hires by 45%. Unexpected bonus: improved team and role descriptions helped IT leaders better prioritize and allocate resources. 3. Consulted with the Expertise Management team improve risk management maturity, supporting trend analysis and proactive mitigation. 4. Delivered overall KM framework and vision.

Sharing practical experience with MSc Information Management students.

Consulted with the Studies & Projects team to define the optimal strategy and actions to improve information sharing and knowledge retention.

Delivered redesign of IT knowledgebase structure, processes, and governance.

Consulted with the Regulatory Operations division for the implementation of data management and reporting related to the demand and capacity platform (BINOCS).

Improvement of the Fabrication and HR data warehouse, ETL, and business intelligence environment. Coaching engineering and HR staff on BI and analytics.