Happiness Iheme
Customer Support & Social Media Specialist
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Languages
About me
Intro
Customer support & social media specialist with 6+ years managing customer experience and digital content across retail and healthcare sectors. Expert in conflict resolution, CRM systems, and building positive customer relationships that drive retention. Ready to elevate your brand's customer experience and social media presence.
Work experience
beautIFU Ennada
May 2018 - Present
8 years 6 months
Customer Service Specialist
Nov 2018 - Present
8 years
Skills: Customer Service Representatives · Retail · Communication
Social Media Manager
May 2018 - Present
8 years 6 months
Oron, Akwa Ibom, Nigeria
Skills: Empathy · Multitasking · Interpersonal Communication · Google Workspace · Time Management · Interpersonal Skills · Microsoft Office · Customer Support · Conflict Resolution · Communication · Customer Experience · Organization Skills
scuupng
Oct 2016 - Jul 2018
1 year 10 months
Inventory Manager
May 2017 - Jul 2018
1 year 3 months
Skills: Multitasking · Google Workspace · Time Management · Interpersonal Skills · Microsoft Office · Conflict Resolution · Communication · Organization Skills
Social Media Manager
Oct 2016 - Jul 2018
1 year 10 months
Skills: Empathy · Multitasking · Google Workspace · Time Management · Interpersonal Skills · Microsoft Office · Conflict Resolution · Communication · Organization Skills
Digital Content Manager
SwiftMedicals.com
Dec 2016 - Mar 2017
4 months
Skills: Empathy · Multitasking · Google Workspace · Time Management · Interpersonal Skills · Microsoft Office · Conflict Resolution · Communication · Organization Skills
Digital Content Manager
Red Media (Theseptemberstandard.com)
Apr 2016 - Dec 2016
9 months
Skills: Multitasking · Google Workspace · Time Management · Interpersonal Skills · Microsoft Office · Conflict Resolution · Communication · Organization Skills
Legal Secretary
A.R.T Omuvwie & CO
May 2014 - May 2015
1 year 1 month
Skills: Multitasking · Google Workspace · Time Management · Interpersonal Skills · Microsoft Office · Communication · Organization Skills
Education
Yaba College of Technology, Yaba, Lagos
Higher National Diploma
2015 - 2020
5 years 1 month