harivola randrianarivelo
Senior Performance Coach
Salary / Daily rate
Antananarivo, Madagascar
Freelance, open to permanent contract
Languages
About me
Intro
Performance improvement specialist with 8+ years leading teams and optimizing operations across contact centers and hospitality. Expert in KPI management, quality assurance, and multilingual customer service (FR/EN). Proven track record coaching 80+ person teams and delivering measurable productivity gains through data-driven strategies.
Work experience
Performance Coach
Concentrix
Apr 2017 - Present
9 years 7 months
Madagascar · Hybrid
==>Managing quality and productivity 's performance by piloting every Kpi's of the project. ==>Leading and monitoring Team Leader to help collaborators reaching global Target on both quality and productivity. ==> Follow that every collaborators receive support like coaching related to their main area of improvement and every training needed . ==>Ensure Performance stability of the project in long term. ==>Help Manager to explain RCA and set Action plan to reduce performance gap. ==>Follow up effeciency of every action taken and propose another Action Plan wether the origin one is not effective. ==> Leading Performance Review weekly and monthly.
Workforce Realtime Analyst
WEZON
Mar 2024 - Jul 2024
5 months
Antananarivo, Madagascar
*Plan and anticipate activities so as to be able to respond appropriately to unforeseen events *Discuss performance and make recommendations for any planning changes *Have an action plan to deal with last-minute schedule changes and and absences *Establish reports and analyses on short-term performance in terms of and present them to the customer service manager, *Handle incoming call FR_ EN related to travel topic especially hotel service, in the event of resource shortage
IndépendantFreelance
Apr 2023 - Dec 2023
9 months
Madagascar · Remote
Responsable du back office
Aug 2023 - Dec 2023
5 months
Madagascar · Remote
Rental management for international customers. Follow up of their booking . Answering Customer request, and raise all claim to the concierge service. Customer satisfaction management. Assistance via Airbnb and Booking platform.Ensure and solve all customer and host complaint.
Copywriter FR_EN
Apr 2023 - Oct 2023
7 months
Madagascar · Remote
I create and write various Post or Content for entrepreneurs and CEOs who want to globalize and capitalize on their projects. Helping them to maintain their visibility on diverse platform to reach their target customer
Independent Translator FR_EN
Online Works
Jan 2022 - May 2023
1 year 5 months
Antananarivo, Madagascar
Skills: Anglais
Adjointe Virtuelle
FreelanceFreelance
Oct 2021 - May 2023
1 year 8 months
Garant des analyses de la performance du projet
Webhelp
Apr 2017 - Mar 2018
1 year
Betroka, Madagascar
Contrôleur qualité
Oct 2017 - Mar 2018
6 months
Betroka, Madagascar
Coaching des collaborateurs dans l'atteinte des objectifs, mining des contacts vérification du conformité des traitement, superviser une équipe de 80 personnes
Représentant service client
Apr 2017 - Oct 2017
7 months
Betroka, Madagascar
Gestion des Appels entrants ,envoi des mails, gestion suivi SAV, conseiller client
Education
Orange digital Center
Certificat de formation générale (CFG)
2023 - Present
3 years 9 months
CCF Harmony
Certificat de formation générale (CFG)
2023 - Present
3 years 7 months
ACPE inc
Attestation
2025 - Present
1 year 7 months
English Teaching Program
Advanced certificate
2022 - 2023
1 year 7 months
University of Antananarivo
Licence
2011 - 2014
3 years 10 months