h
hassan benhammou
Operations Analyst
Salary / Daily rate
Lille, France
Freelance
Skills
ServiceNowCustomer ServiceMicrosoft 365
About me
Intro
IT Operations Analyst with 6+ years of experience in production engineering and service management. Expert in ServiceNow, incident resolution, and quality management across enterprise environments at Capgemini and PROXIAD. Specialized in troubleshooting, software architecture, and client relationship management to ensure optimal system performance and business continuity.
Work experience
C
Ingénieur production
Capgemini
Rabat, Morocco
P
analyste d'exploitation
PROXIAD
Apr 2021 - Present
5 years 7 months
Lille, France
C
analyste d'exploitation
Cooptalis
Oct 2018 - Present
8 years 1 month
Lille, France
Education
E
Ecole Marocaine des Sciences de l'ingénieur
MIAGE
Grade: master