Haykel Jouini

Leading the end-to-end recruitment process for positions across Switzerland, with a focus on German- and French-speaking regions. Sourcing, screening, and engaging qualified candidates through various channels (LinkedIn, job boards, referrals, direct outreach) Conducting multilingual interviews (German/French/English) and ensuring a smooth candidate experience throughout the selection process Supporting continuous improvement initiatives in recruitment processes, ATS usage, and candidate engagement strategies Acting as a trusted point of contact for both clients and candidates, ensuring compliance with Swiss labor laws and company policies

Creation of german text and media acording to the the digital strategy. Translation of content and products catalogs from french to german. Google Analytics Data Collection Magento content management Search Engine Optimization (SEO) Deployment and optimization of the various sales channels (BtoB, BtoC, Marketplaces, etc.) Follow and carry out the tests related to the developments or evolutions of the applications on the e-commerce platform. Improve store ergonomics to improve the user web experience Ensure technical, technological and competitive intelligence

Managed the end-to-end payroll processing for a portfolio of clients operating in Switzerland, ensuring full compliance with local labor, tax, and social security regulations Served as the main point of contact for German-speaking clients, providing consultative support on payroll-related matters and legal obligations Maintained and updated employee records, calculated salaries, deductions, benefits, and year-end adjustments Coordinated with internal teams (e.g. tax, HR, finance) to ensure accuracy, confidentiality, and timeliness of all payroll operations Handled audits, reporting, and post-payroll tasks including payslip distribution, bank transfers, and declarations to Swiss authorities Ensured exceptional service quality by proactively identifying and resolving discrepancies and process inefficiencies

Delivered specialized technical support for German-speaking clients using UPS’s digital logistics and shipping platforms Identified, analyzed, and resolved complex user issues related to online tools, including shipment processing, tracking, and account management Acted as a key point of contact for technical escalations, ensuring prompt and efficient resolution in collaboration with internal IT teams Maintained accurate documentation of technical cases and contributed to process improvement initiatives Ensured a high standard of service quality through effective communication, customer-centric problem solving, and technical expertise

Wrote and translated HR-related content for the Franco-German job platform Connexion-Emploi.com Created and adapted editorial content focused on employment, recruitment, and career development in the DACH and French markets Produced graphic content (e.g. illustrations, infographics, social media visuals) to support articles and increase engagement Collaborated with the editorial and marketing teams to ensure consistency across content and visuals Optimized articles for SEO and user experience to increase organic traffic

Wrote, translated, and localized high-tech and digital content from French into German for the website commentcamarche.net Researched and adapted technical topics (IT, digital tools, internet, consumer electronics) for a German-speaking audience Maintained editorial quality and consistency across all published German-language articles Managed and grew the German-language social media channels (e.g., Facebook, Twitter) for various projects Developed and executed social media strategies aligned with the overall editorial goals Monitored content and channel performance using analytics tools to improve engagement and reach Interacted with and moderated the German-speaking community, ensuring responsive and respectful communication Managing the german speaking social media networks of the different projects