Hazem Elmamlouk

• Successfully transitioned the system from a buggy legacy platform to a stable, scalable solution within one month, significantly boosting system reliability and customer satisfaction. • Managed a cross-functional team of 15+ developers to build and enhance a SaaS B2C POS platform from scratch, delivering ERP, Commission module, and Invoice Templates modules to improve user experience and operational efficiency. • Drove client acquisition across small to advanced business segments, contributing to sustained revenue growth. • Optimized reporting systems by enhancing existing reports and developing new data-driven reports tailored to client needs, improving decision-making and operational efficiency. • Directed a data science team to develop a web scraping solution for a comprehensive vehicle parts catalog, enabling data-driven insights and enhanced product offerings.

• Led UI/UX transformation and platform migration for eCommerce apps using Flutter and PWA, significantly boosting performance and accessibility. • Orchestrated cross-functional teams (Marketing, Operations, Logistics, and Graphic Designers) to integrate Magento with Next ERP, automating inventory and enabling multi-payment solutions (e.g., VALU) and Google Shopping Feeds. • Spearheaded AI/ML features, including: - OpenAI for auto-generating product content and attributes (15K+ items) - Computer Vision (OpenCV) for visual search, 360° imaging, and behavior analytics • Delivered an NLP-powered customer service agent, instantly resolving 80% of inquiries and achieving a 90% faster response time. • Launched an AR (Augmented Reality) virtual try-on feature, resulting in 50% engagement, 30% returns, and 20% in cosmetic sales.

• Led a Magento-based marketplace for food celebrities in the GCC and European grocery brands, integrated with Aramex for logistics. • Managed cross-functional teams to boost brand engagement via celebrity endorsements and push notifications. • Delivered a vendor platform with order management, inventory control, and delivery slot optimization. • Oversaw eCommerce and mobile app development, integrating ERPNext and launching a wallet system for payments and returns. • Drove digital transformation with Office 365 and AI chatbots, cutting costs by 25% and response time by 70% • Integrated Google Tag Manager and Mixpanel to track user behavior, boost visibility into the customer journey, and drive data-informed decisions.

• Led full startup operations, hiring, training, and managing a 60+ cross-functional team across tech, marketing, and logistics, and established scalable organizational structures and processes. • Built and scaled four eCommerce platforms from scratch: 3yoni (Magento, optical), REZEN (WooCommerce, fragrances and Bokhor), Qamar (Magento ,women’s fashion), and Nooshka (Magento, accessories), delivering high-performing web and mobile solutions with strong annual revenue. • Engineered growth strategies that reduced customer acquisition costs by 35% through cross-brand promotions, and cut fulfillment costs by 25% via a unified logistics system. • Secured 50+ vendor partnerships, optimized order fulfillment, and drove regional sales using GCC celebrities for platform marketing. • Developed a dedicated portal for GCC celebrities and influencers to track their sales performance and commissions, enhancing transparency and partner satisfaction.

• Led and managed a team of 8 developers for www.moj.gov.kw and pp.moj.gov.kw, driving backend architecture design and leading key system enhancements for the Ministry of Justice. • Led and mentored Java developers, ensuring high-quality code, adherence to best practices, and on-time • delivery of complex backend solutions. Oversaw mobile app development teams for Android and iOS, ensuring seamless integration with backend systems and government platforms. • Collaborated with cross-functional teams to ensure security compliance, implement performance improvements, and maintain system reliability. • Managed data center logistics, including physical transportation, and coordinated inter-ministry integration with various Kuwaiti government entities.

• Developed innovative IoT solutions and customized Office 365 services. • Resolved issues in Microsoft CRM and created apps using PowerApps integrated with Dynamics 365 ERP. • Utilized C# for development on SDK embedded systems and built responsive WordPress websites. • Designed and implemented computer vision solutions using OpenCV for image processing, object detection, and feature extraction. • Applied machine learning (ML) techniques to improve model accuracy and automate workflows.

• Designed and developed UI/UX from scratch for native Android apps, ensuring intuitive and user-friendly mobile experiences. • Built and managed databases using SQLite, Firebase Realtime Database, and custom backends with PHP. • Developed and integrated REST APIs in PHP while applying architectural patterns like MVVM, MVP, and MVC for scalable app development. • Implemented advanced features such as Google Maps API, Payment APIs, push notifications, ExoPlayer, BroadcastReceiver, and libraries like Retrofit, RxJava, and ButterKnife. • Deployed and maintained apps on Google Play, Galaxy Store, and Amazon Store, ensuring optimized performance, security, and store compliance.

• Developed and managed WordPress websites hosted on Bluehost, ensuring smooth deployment and uptime. • Customized WordPress themes and modules using PHP and CSS to improve functionality and user experience. • Administered WordPress platforms, handling plugin management, security updates, and performance optimization..

• Managed server maintenance and backups, ensuring reliability, data security, and availability for internal development environments. • Maintained telecommunication and web systems, supporting legacy hardware and evaluating new IT solutions. • Oversaw IT asset management, including software license tracking and ensuring regulatory compliance. • Designed technical reports, implemented quality procedures for web platforms, and provided technical training to staff.g.