Hazem Khwaireh

• Leading end-to-end supply chain strategy and operations across 8 countries in the Middle East & Africa (UAE, Bahrain, Kuwait, Oman, Iraq, Jordan, Sudan, Pakistan), driving efficiency and resilience for key Ericsson accounts • Developed and executed a multi-year supply chain strategy for the region, directly aligning with global business objectives and delivering multimillions in cost savings and value creation • Collaborated with Product Development and Marketing teams on go-to-market strategies, ensuring supply chain readiness and optimal launch for new products. • Architected and implemented a proactive risk mitigation framework to address geopolitical instability and market volatility, ensuring supply chain continuity and on-time delivery across the region • Led, mentored, and developed a high-performing team of supply chain professionals across multiple countries, fostering a culture of continuous improvement and operational excellence • Served as the primary supply chain interface for executive leadership, key clients, and government authorities, strengthening strategic partnerships and ensuring seamless alignment on high-value projects. • Defined and implemented the strategic framework for all supply chain processes, tools, and policies, consistently exceeding all established KPIs and OKRs for performance and compliance. • Re-engineered the order management process, implementing a new streamlined workflow that reduced order-to-delivery cycle times and improved customer satisfaction scores. • Leading digital transformation projects for optimized supply chain and demand planning • Optimized Procurement and Supply Chain Operations • Awarded for Operational Excellence after exceeding all performance targets and spearheading initiatives that directly contributed to the division's record-breaking annual performance.

• Established and directed the Program Management Office (PMO) for the GCC and Pakistan region (2015-2018), overseeing a multi-million-dollar portfolio of technology programs and driving strategic initiatives for key Ericsson accounts. • Full turn-key roll-out program management including Radio, IP networks, Transmission-connectivity, Core, Civil work, Power systems. • Drive C-level engagement and strategic collaboration with big customers in the region • Oversaw a portfolio of 50+ concurrent projects, establishing robust governance to ensure strategic alignment with corporate objectives, resource optimization, and consistent delivery quality. • Championed enterprise-wide change management initiatives, developing communication and transition plans that ensured high-impact project deliverables were successfully adopted with minimal business disruption. • Pioneered a culture of continuous improvement within the PMO, introducing Agile methodologies where appropriate and mentoring project managers to elevate team capabilities and performance. • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. • Implemented a portfolio-wide risk management protocol that provided early identification of potential issues, leading to a 40% reduction in project escalations and ensuring a 98% rate of successful project delivery. • Managed a cross-functional project team of more than 25 project managers to successfully complete a complex project under budget and ahead of schedule. • Architected and deployed a standardized PMO framework, including new processes, templates, and systems, which increased project delivery efficiency and improved on-time completion rates across the portfolio.

• As a Senior Program Manager (2009-2015), led the end-to-end delivery of large-scale, complex technology programs, consistently exceeding client expectations and securing follow-on business through exceptional execution. • Establish effective project management governance and prepare a project specification document, which describes the overall steps, milestones and resources necessary. Establish a project budget and follow up financial project KPI’s. • Develop a risk management plan inclusive of risk identification and risk response plans. • Establish a quality management plan and conduct QA/QC through the project life cycle. • Manage & execute the customer projects (NRO & SI) in line with PROPS-C, PMP framework in order to keep the project constrains (scope, time, cost, quality, risk & HR) within control limits. • Managed a cross-functional project team of more than 50 project engineers, supervisors, coordinators and ASPs to successfully complete a complex project under budget and ahead of schedule.