Héctor Bobadilla

Skills: Conocimientos informáticos · Customer Communication · Políticas y procedimientos · Customer Relationship Management (CRM) · Servicio de atención al cliente · Experiencia del cliente · Cash Collection · Atención al detalle · Atención telefónica · Hablar en público · Gestión de servicios para huéspedes · Buena relación con los empleados · Español · Aptitudes de organización · Cortesía · Relaciones laborales · Sistemas de gestión · Software as a Service (SaaS) · Administration · Recepción · Comunicación · Satisfacción del cliente · Atención al cliente · Manipulación de efectivo · Gestión de reservas · Inglés · Resolución de problemas · Orientación al cliente · Sensibilización cultural · Habilidades sociales · Multitarea · Interpersonal Communication · Teamwork · Servicio centrado en el cliente · Control del estrés

Responded effectively to guest service requests and took reservations via telephone Responded to complaints and disturbances that required immediate attention quickly and effectively to ensure optimal customer satisfaction Facilitated payment of accommodation bills using credit cards, cash, and e-wallets Handled reservations, private parties, and other events promptly Offered customer support services to guests, handling requests, complaints, and concierge services

Collected information on assigned topics; reported accurately and on-time for daily news broadcasts at 5 pm and 10 pm local time Wrote scripts for on-air delivery; presented the material in studio and at on-location settings Conducted interviews with politicians, business owners, convicted criminals, local celebrities, and citizens Filled in for studio news anchors when needed; collaborated with an on-location news team including a driver, cameraman, and audio recording specialist Generated stories with unique angles, including human interest stories and urgent or breaking news