Hector Zohoun

Project: ERP Implementation • Led the end-to-end elicitation and documentation of business requirements by engaging cross-functional stakeholders, contributing to the development of comprehensive Request for Tender (RFT) documents. • Conducted thorough impact assessments to analyse and address process changes necessary for successful ERP integration. • Translated business needs into detailed functional specifications, including required system configurations and workflows. • Spearheaded a robust data mapping initiative to guarantee data accuracy, integrity, and completeness throughout the migration process. • Acted as the primary liaison with third-party vendors, overseeing the delivery and validation of all customisation requests to meet business requirements. • Played a key role in developing and executing a comprehensive testing strategy, including system testing and user acceptance testing (UAT). • Authored clear, user-friendly procedural documentation to support day-to-day operations and user onboarding. • Collaborated with the Learning & Development team to design and develop tailored training materials for diverse user groups. • Facilitated interactive training sessions to ensure user readiness and confidence ahead of ERP go-live. • Led post-implementation reviews to capture feedback, identify areas for improvement, and drive continuous system optimization. • Provided ongoing business support post-deployment, proactively resolving issues and recommending enhancements to maximise ERP value.

Project: Mobile App Development •Collaborated with stakeholders to gather, analyse, and document detailed business requirements, user stories (using GHERKIN syntax), and functional specifications. •Created wireframes and mock-ups to support user journey design and enhance requirement clarity. •Supported development through data mapping for backend integration and contributed to security implementation, including encryption and authentication. •Participated in test planning, authored test cases, facilitated UAT, and developed user documentation and in-app “How To” guides. •Delivered user training sessions, provided post-launch support, and drove continuous improvements based on user feedback and app performance analysis

Project: Digital Transformation •Identified gaps in digital capabilities, which when addressed, improved overall system efficiency by 20%. •Managed the integration of new digital tools, reducing manual workflows by 50%, enhancing user experience. •Worked with the product manager to design a digital roadmap, achieving project milestones 10% ahead of schedule. •Led the UAT phase, where 95% of test cases passed in the first round, significantly improving the project's time-to-market.

Project: Finance Portfolio Management •Managed finance portfolios with a focus on invoicing and payment reconciliation. •Utilized Microsoft Excel to track account performance, create detailed reports, and ensure accuracy in payment processes. •Collaborated with stakeholders to streamline billing workflows and resolve discrepancies in financial records •Prepared financial budgets, asset reconciliations, and managed SAP project accounting •Managed reconciliations (ICO, fixed assets, inventory, accruals), preparation of business planning models in SAP, and supported SOX-aligned processes