Heena Shaikh

Interim Data Analyst in Analytics Team, worked with tools like Big Query, Power BI, Data Studio and Google Analytics

Managing IT services at the Venue. - Worked as a Venue Tech Manager (VTM) at Olympia Park, Berlin 2023, ensuring IT equipment functionality, testing devices, signing SLAs with the Game Manager, managing device returns, sending daily reports to the Cluster Officer, and collaborating with the Real-Time Scoring (RTS) team for accurate game results.

- Worked with Samsung's Global Business Operations team to optimize web analytics and 3rd party cookie management for troubleshooting, tracking errors and auditing cookies according to GDPR guidelines. - Maintaining technical documentation, AEM Admin activities, created user profiles, and proactively generated reports for the management team, earning recognition for my contributions. - Supporting cross domain teams across the globe with Adobe Analytics & Google Analytics.

- Worked with Dell’s BI team in CRO with AB testing, analyzing data, working on KPIs, and providing insights. - Collaborated with Product Owners, Managers, and Business Leaders to align on strategies and improve processes.

- Worked for client RHG and Autodesk on Data analysis, insight and observation, excel reporting, campaign and performance analysis, Adobe analytics, Google analytics, Google Ads. - Data extraction, testing, tag audits, and creating reports for stakeholders. - Analyzing data and converting business specifications into technical requirements

- Performed data cleaning, validation, and consistency checks on large datasets using Excel and PDM tools, ensuring accuracy and alignment with client SLAs and compliance standards. - Supported campaign and user behavior analysis by providing reports on opt-ins, lead generation, and churn trends across digital platforms, aiding client decision-making.

Wish.com - Fraud Pattern Detection & Verification Team allowed me to monitor backend and investigate suspicious user activity, ensuring platform integrity and transaction security. - Managed workload allocation and data flow for website moderation while driving root cause analysis (RCA) via Zendesk. **Recognized with Star and Hero Performer awards for exceptional contributions. Verizon (US) – IT Support & Technical Operations - Supported end-users by resolving complex technical issues and conducting real-time RCA for seamless service delivery. - Ensured compliance with critical business and data security standards while managing technical transaction processes.