Herson Peñaflor

– Serve as the primary administrator for Jira Service Management, Confluence, and other Atlassian tools. – Configure and maintain projects, workflows, screens, fields, permissions, and automation following best practices. – Manage user access, groups, roles, and ensure compliance with security and audit standards. – Oversee Marketplace app management, including evaluation, installation, configuration, and lifecycle maintenance. – Develop and maintain SLA tracking, reporting dashboards, KPIs, and operational metrics. – Create and maintain knowledge base articles, operational documentation, and user enablement materials. – Translate business needs into scalable Jira workflows, automation rules, and service request setups. – Guide stakeholders on best practices for using Atlassian tools effectively and sustainably.

– overall user provisioning, access management, and security policy enforcement across all Atlassian suite of products (Jira, Confluence, Bitbucket, Opsgenie) – project creation and configuration – project support, maintenance, and administration (Jira, Confluence) – code hosting platform maintenance and supervision (Bitbucket) – on-call monitoring software configuration and implementation project head (Squadcast) – billing management

Security administrator for CARE financial systems (PeopleSoft, Bridger, etc) organisation-wide (six continents, 40+ countries). Is responsible for: – working with large datasets involving either user-related details or configuration – overall user provisioning and access management – workflow approval matrix for online transactions – handling support requests globally and communicating requirements/outcomes Atlassian tools (JIRA/Confluence) administrator. The go-to person for: – overall user provisioning and access management project creation and configuration project support, maintenance, and administration Notable achievements: – Has improved on existing support processes to maximise use of Jira's available features alongside current working procedures – Has provided go-live and post-go-live support for new business units implementation - ensuring that system configurations are on point and complete – Has worked extensively with multiple stakeholders to make sure that their requirements are met, documented, and applied as necessary