Helmi CHAABA
Customer Success Manager
Salaire / Taux journalier
Paris, France
Mobilité : Nice, Marseille, ...
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Customer Success Manager with 7+ years in B2B client management and CRM optimization. Proven expertise in reducing churn, driving retention campaigns, and creating data-driven solutions using Salesforce, Intercom, and analytics tools. Specialized in onboarding, process improvement, and transforming customer experience into measurable business growth.
Expérience de travail
Magileads
juin 2022 - Présent
4 ans 5 mois
Paris, France
Customer Success Manager
juin 2023 - Présent
3 ans 5 mois
Paris, France
Client onboarding and training on the use of the Magileads tool Managing customer requests through Intercom / Freshdesk Supporting clients in getting to grips with the product Creating articles for the knowledge base intended for clients
CRM Project Manager
juin 2022 - juil. 2023
1 an 2 mois
Paris, France
Collecting clients' strategic vision, business needs, and external and internal constraints Producing reports, identifying anomalies, and presenting corrective actions based on business KPIs Leading acquisition and retention campaigns to improve customer engagement Creating content for scenario-based campaigns (mailing and social media messaging) Extracting, structuring, and updating databases
Traffic Acquisition & Audience Manager B2B
ITfacto.com
juin 2019 - mai 2021
2 ans
Paris, France
Organize, deliver, and optimize daily or targeted newsletters Deploy campaigns in the B2B social media environment Create audience synergies across channels Contribute to engagement and acquisition of new subscribers Analyze data, monitor trends, performance, and quality, and propose improvements
Market Research Manager
KETIL MEDIA
sept. 2018 - mars 2019
7 mois
92100 Boulogne-Billancourt, France
Salesforce Managing the needs of the sales team Assisting in drafting functional and technical specifications Generating reports and creating dashboards: Salesforce Tableau Obtained the "Quick Admin Salesforce" certification Strategic and Operational Marketing Market analysis and multi-media investment strategy (market studies
Marketing & Acquisition
VIDATA
avr. 2017 - mars 2018
1 an
Paris, France
Source and approach B2B prospects via email, phone, trade shows, and meetings Generate and track sales leads creatively Participate in the audit and development of the sales strategy (test & learn) Achieve short-term and long-term objectives Significantly grow the company’s revenue Identify, prepare, and manage growth opportunities for the company
Analyst Marketing Intern
GfK Retail and Technology
avr. 2016 - oct. 2016
7 mois
Paris, France
Conducting industry studies Assisting sales teams with analyses and presentation preparation Occasional involvement in the daily management of the panel Participating in the department development project
Formation
Ironhack
Data Analytics BOOTCAMP
2022 - 2022
4 mois
ISG Institut Supérieur de Gestion
Master of Science (MSc)
2017 - 2017
1 an
SKEMA Business School
Master of Science (MS)
2013 - 2016
4 ans
Mediterranean School of Business
Licentiate degree
2011 - 2013
3 ans