Henrietta Owusua Frimpong, PMP, ACP

IT Consultant Volunteering for a non-profit to optimize digital strategies and drive operational excellence. Actively improving language proficiency. Open to work under the IBO(-T) → www.vdab.be/ibo program.

Delivered EU grants cycle project and program management services by defining and implementing various processes related to the grant-cycle and other potential future grants. • Prepared the business plan and proposal phase (bid for a multi-annual grant to fund projects). • Led contractual arrangements for project award and distribution of grant funding to externals. • Monitored the performance of the implementation of the projects by internal and external stakeholders. • Amended the business plan for any deviations and the end of cycle reporting based on costs and outputs. • Designed processes and steered internal teams within the organization to implement them, ensuring that the processes follow the conditions of the grant agreement. • Led and managed the contracting process leading to pre-financing for all stakeholders.

Provided adept delivery of project/program management services by administering program lifecycle operations, including project plan development, risk controls, and reporting in accordance with specified regulatory and budget requirements. Ensured effective management of company´s project portfolio with new projects and programs by driving full compliance to Project Management Office Governance policies, processes, and tools. ● Administered multiple project lifecycle activities, encompassing project planning, risk controls, reporting, budgeting to meet timely delivery of services within budget and agreed specifications. ● Fulfilled business and strategy needs of client by providing stakeholder management for the required commercial solutions, programs, and projects with focus on achieving maximum satisfaction.

• Internal Client facing program/project manager accountable for the delivery of ITO Services, Stakeholder Management and all Project Financials. Managed multiple projects with a globally distributed team of Solution Architects and Engineers. • Optimized the delivery of project related information. • Delivered customer projects within agreed timelines. • Received an award for actively tracking and keeping project information up to date.

• Decreased downtime for the Wireless Area Network and Windows Server infrastructure on production lines. • Provided global L2 ITIL service for Network and Windows Infrastructure in follow the sun mode. • Drove excellent customer support based on feedback received via on-going surveys. • Developed an agile and innovative way for support delivery by developing solutions that provided quick daily support work information. •ITIL incident manager and problem manager for the Network Infrastructure. • Managed the development of SOPs for processes around the Datacentre in line with FDA requirements. • Developed the data centre access process/guide with the objective of ensuring the high availability of systems. • Managed support and reporting for legacy applications and decreased downtimes for the business. • Ensured high availability of legacy systems for R&D community. • Managed the delivery for the Applications Upgrade Program. • Managed the development of a search-based application for the Fabric and Homecare community. • Managed and consulted with an external vendor to upgrade and migrate existing legacy applications into web-based applications and controlled the budget for this project. • Key team leader responsible for the evaluating suitable software for the business.

Managed a team of network specialists to install Local Area Networks (LANs) at customer sites. Implemented planned LAN installations at customer sites. Increased software quality for in-housed developed applications and help desk management using audits and tests. Developed end user and technical documentation for in-house developed software.

Successfully completed the management trainee program. Participated in the team carrying out Forest visits to various locations.

Managed the QUATI project -a Quality Awareness Training Initiative aimed at increasing awareness to build in quality at the start of each production cycle. Led and managed the project team responsible for carrying out market visits to collect data from our markets and implement solutions leading to product improvement. Increased the logistics and warehousing awareness rules by ensuring the First in First out -FIFO system. Increased product quality by employing sample testing during the production cycles and providing feedback to the production teams. Increased awareness of production results to higher management teams during daily stand-up meetings. Awarded for the successful implementation of the Quality day celebration at the site.