Herman Tubanza
Customer Success Manager
Salary / Daily rate
Paris, France
Freelance
Can come onsite
Skills
Languages
About me
Intro
My different trips around the world had hugely expanded my horizons since I met and interacted with different personalities from several countries. It permitted me to build my personality and enlarge my vision of life, giving me more ambition and determination to accomplish my short and long term goals in life.
Work experience
Lifen
May 2019 - Present
7 years 6 months
Customer Success Manager
Jun 2020 - Present
6 years 5 months
- Develop strong customer relationship that encourage loyalty - Establish customer satisfaction campaign to improve our understanding of customers' needs - Identify and develop upsell/cross-sells opportunities - Ensure that our products are used to their full potential by customers >Experience working with Salesforce, Metabase, Frontapp and Aircall
Customer Care Specialist
May 2019 - Jul 2020
1 year 3 months
- Manage customer requests for all products and services and provide timely resolutions - Understand and determine customers' requirements to achieve satisfaction - Strong phone communication skills and empathy - Establish sustainable relationship and trust with customers >Experience working with Hubspot, Zendesk and Aircall
Operations Management Intern
Deskeo
Oct 2018 - May 2019
8 months
Paris, France
- Developing new marketing plans to rent the offices - Creating and managing events - Key account management - Great communication and human skills - Helping customers for any requests in the offices - Giving a high standard of service
Sales assistant
UNIQLO
Nov 2017 - May 2018
7 months
London, UK
- Helping and serving customers - Organising stock - Making sure product are available for customers - Putting tags on clothes - Being able to sell any product in the shop - Great customer service and communication skills - Promoting old and future collections
Sales assistant
BIONDINI PARIS
Aug 2017 - Dec 2017
5 months
Paris, France
- Giving a good standard of customer service with a special attention - Helping customers find different products within the store - Organising stock - Making sure products are available for customers - Getting items from the stock room - Answering queries from customers - Restocking shelves and racks
Assistant showroom
Westcott Studio Oberkampf
Jun 2017 - Aug 2017
3 months
Paris, France
- Welcoming customers (retail and wholesale) in the showroom - Developing the customers database - Managing the social media of the brand (Instagram, Facebook and Soundcloud) - Organising the inventory and the stock of products
Education
University of Roehampton
Bachelor's degree
2014 - 2018
4 years 2 months
Britannia English School in Manchester
English courses
2013 - 2014
1 year 2 months
Lycee Leon Blum, Creteil, France
Baccalauréat
2009 - 2013
4 years 2 months
Licenses & certifications
CMI Level 5 Certificat in Management and Leadership
Issued: Jul 2018