Hermi Mohamed Nidhal
IT Service Specialist
Salary / Daily rate
Tunis, Tunisia
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Microsoft Certified Data Analyst (PL-300) with Master's in Big Data and proven IT service management expertise. Specialized in Power BI, SQL, DAX for data visualization and statistical analysis, plus hands-on experience in technical support and ITIL processes. Ready to transform your data into actionable insights with technical precision.
Work experience
TLScontact
Jul 2024 - Present
2 years 4 months
Sulayman, Tunisia
Service Specialist
Jan 2025 - Present
1 year 10 months
Sulayman, Tunisia
Service Desk Analyst
Jul 2024 - Mar 2025
9 months
Sulayman, Tunisia
Providing technical support to customers and employees, Software installation & Network troubleshooting.
IT Support Technician
LATESYS - GROUPE ADF
Feb 2023 - Jul 2024
1 year 6 months
Sulayman, Tunisia
Handled IT incidents, requests, and service tickets through GLPI and phone support. • Provided first-level troubleshooting and technical guidance for end-users. • Managed IT asset tracking, purchase requests, and onboarding assistance.
Education
Université de Jendouba
Master's degree
2022 - 2024
2 years 2 months
Université de Jendouba
Bachelor's degree
2019 - 2022
2 years 9 months