Hicham Jabbour

• Designed and developed a patient satisfaction recovery solution following hospital care. • Applied SOLID architecture principles to structure the solution into separate layers (Presentation, Core, Infrastructure) across multiple projects. • Developed an API endpoint to retrieve interviews along with their associated campaigns and interview templates, and to validate interview state transitions using FluentValidation. • Implemented a generic API endpoint to store audio and text files on disk and reference their metadata in ArangoDB (file name, size, checksum for integrity, and business metadata). • Developed a generic API endpoint to retrieve the list of files attached to a specific interview. • Implemented a background hosted service to process patient flow messages in HL7 PAM format using the MLLP protocol. • Added a background thread leveraging a BlockingQueue to consume and process parsed HL7 PAM messages. • Applied the Factory Pattern to select the appropriate HL7 PAM message handler based on message type. • Implemented CRUD operations for HL7 PAM message types using binary enum-based message categorization. • Developed a front-end configuration module using Angular and TypeScript to assign roles to users retrieved from Active Directory (AD) and restrict access to functionalities. • Implemented JWT authentication, storing the connected AD username and retrieving the assigned user role from ArangoDB.

1) Client Website • Covid-19 is a website that visualise data coming from "COVID-19 API/Johns Hopkins CSSE" using the chart.js library . • The website uses the firebase google authentication to let users add news to the website based on their roles . Technologies used : ⮚ Html/CSS |Typescript | Angular | Firebase Authentication | Firestore 2) Data-Entry • Added a Rest service using Spring Boot to do CRUD operations on the firebase NOSQL database that does caching for countries results on a daily basis • Hosted the REST service over Google Cloud Platform (GDP). Technologies used : ⮚ Java | Spring Boot | Google Cloud Platform (GDP)

• Optimize the weak and strong scalability of a 2-step synchronous iterative method that aims at resolving exhaustive linear systems • The algorithm runs over an internal cluster which operates under a Linux environment (Debian) • The method uses the scientific platform PETSc to facilitate the computations and the MPI library for exchanging synchronous messages between the processes Technologies used : ⮚ PETSc (Portable, Extensible Toolkit for Scientific Computation) | MPI | C | Linux

Training : ● Overview of the project and the technologies used ● Training on the project's components ● Training on the soap and rest services creation ● Introduction to EJB and Hibernate ● Training on the JSPs and servlets Key Projects: I)Infrastructure for all the running projects in the PPB (Software Production Team) : 1) YourPortal (The Online Banking Solution) : ● Supporting Web based Projects for core banking system applied either in the banker or the customer context. 2) YourMobile (The Mobile Banking Solution) : ● Normalizing the existing Rest Services 3) esab (The Old Online And Mobile Banking Solution in a customer context) 4) yourPortal Customer (YPC) which links the old Online And Mobile Banking Solution (esab) to YourPortal framework II)Projects using the "YourPortal" Infrastructure: Loans modules development for HSBC and BNPP Banks in the banking context : 1) ILF (line of credit instructions) 2) IDD (line of discovery instructions) Key Achievements : 1) General Achievements: ● Taking use of the Spring IOC Container ● Working with custom-defined annotations ● Using the spring MVC framework for web development ● Working with a 3-tiers architecture ● Integrating the web services with current solution using the spring camel’ s routing ● Creating a java service and calling it from a rest context ● Calling exisiting java services from a soap context 2)Specific for ILF and IDD projects : ● Normalizing the existing Soap Services and creating calls to new Soap Services and Soap Methods ● Resolving existing issues with some developed screen using "YourPortal" as Infrastructure ● Adding new screens to existing project using "YourPortal" as Infrastructure 3)In the Customer context : ● Working on problem happening with some banker's clients using esab and YPC (BT,Pouyanne,...) Technologies used : ⮚ Spring MVC | SOAP | Java EE | JSP | Servlet

Fixed issues in the AlignsMS Website like pages performence , breadcrumb , sub-menu on medium and large size , all pages sliders design as well as some functionalities in the Home Page Technologies used : ⮚ Html/CSS/JS | JQuery

• Designed and developed a web application in 3 languages that displays the legal announcements classified into different categories ( auctions , ... ) through AngularJS filters • The announcements content comes from rest calls to a .NET WEB API service that ensures the integrity of the provided data through the use of Session/Refresh tokens. Technologies used : ⮚ Html/CSS/JS | JQuery | AngularJS | .NET Web API

Key Projects to Credit • Android Application for Properties in UK Description • An application that displays a list of properties to buy or rent in UK using a rest web service that give back the results in XML. • The user can choose weather to share the announcement content via sms or whats app by swiping the item either to the left or the right. Technologies used : ⮚Html/CSS/JS | JQuery | AngularJS | .NET Web API

Training • Introduction to RSTN Consulting • Introduction to Life Insurance • ECM (using AIIM Website Webinars) • BPM and BizFlow (through a remote session with a BizFlow Architect in Mexico) • BizFlow SRS and Angular Forms with BizFlow (through a remote session with a Senior Developer in Turkey) • Instrumental role in installing the BizFlow VM • Read the documentation of the Business Process for MetLife Poland • Read the documentation of the Business Process for MetLife Australia • Case360(through a remote session with a Case360 Architect) Key Projects to Credit • Supporting a Business Process Automation for MetLife Lebanon Highlights • Release scanned policies : UND (Medical + Application) policies , CSD (Partial Surrender + Total Surrender) policies , Claims • Release Business Processes errors on some policies (entering activity error , exiting activity error , … ) • Route a policy from one activity to another inside the same Business Process (RendezVous Process,NB process,CSD process,Claim process,Claim Approval process) • Investigate a Case Folder content • Trace scripts errors • Run SQL Queries on Production Database (E2C SQL Server and ITag SQL Server) in order to fix issues (fix box number,batch number,many UND and CSD policies in entering or exiting activity , duplicated case folders for UND , Case Folders with Null Policy Numbers , Some CSD Policy missing informations like Insured Name,...) • Restart Business Processes • Restart WAS (Web Application Server) and SQL Server Key Responsibilities Technology Deployment • Move applications and all related data (Business Processes,Queries,Scripts) from Production to Test Server • Create policies capture input/output on Test Servers Technologies used : ⮚ IBM Web Server sur Tomcat | BizFlow Process Studio | Case360 BPM environment

Key Projects to Credit • Brokerage Website Project for Brokers Financial Group Highlights • Instrumental role in exporting the mortgage calculators to print / email formats using Javascript, for the website of Brokers Financial Group. • Successfully coded and developed a wizard for the brokerage website, enabling the brokers to edit several features and functions of their website. • Analyzed and resolved technical issues in the admin website, which enabled administrators to adjust settings for the brokerage as well as the corporate websites. • Helped in the design of the corporate website Key Responsibilities Technology Deployment • Developing responsive designs for all websites and portals through the utilization of various features and techniques in bootstrap. • Developing the front-end of website and making it more user friendly by calling various functions through Ajax, jQuery, and jSon Objects. • Deploying the ASP.NET and MVC Framework at the back-end to support the entire structure of client websites, portals, and blogs. Technologies used : ⮚.NET MVC/C# | HTML/CSS/JS | Bootstrap | JQuery | SQL Server

Key Projects to Credit: 1)Parking Billing System where I added features to the reporting tool and entries processing. 2)Helpdesk managment tool where I built new interfaces for the customers managment and reporting Technologies used : ⮚.Net Web Forms / C# | Crystal Reports