Hicham Soutou

- Supported both the UBO register project (Zorgeloos Ondernemen) and the Modern Workplace domain, responsible for the digital workspace of all KvK employees. - Facilitated and coached Scrum events and Agile collaboration within multidisciplinary teams, with a focus on value creation, team dynamics, and continuous improvement. - Guided the resolution of cross-team and organizational impediments, both within structured projects and ad-hoc issues such as hardware deliveries, incidents, and disruptions. - Supported the prioritization of team backlogs in close collaboration with Product Owners and stakeholders, aligned with both long-term roadmaps and operational realities. - Helped teams adopt Agile frameworks such as Scrum, Kanban, and SAFe, including onboarding new team members and guiding team transitions. - Actively contributed to Agile maturity, cross-team synergy, and cultural development across multiple teams and departments. - Organized quarterly meetings, GPEs, and interactive marketplaces to promote collaboration, knowledge sharing, and transparency. - Provided guidance on tools such as JIRA and Confluence, aiming to increase visibility and ownership in both development and operational processes. - Ensured continuity and team self-organization by coaching team members on ownership, accountability, and prioritization.

- Designing training programs and educational content based on market research and stakeholder feedback. - Recruiting and trained a network of professional trainers to deliver high-quality sessions. - Managing all marketing and sales activities to attract clients and drive business growth. - Organizing in-person workshops, online courses, and corporate training events. - Setting up efficient operations for finance, administration, and customer relationship management. Continuously adapted the training portfolio in response to market trends and participant feedback.

- Supporting the growth of a new development team within the Entertainment Value Stream. - Facilitating and coaching Scrum ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives. - Removing obstacles that hinder progress and ensuring a smooth workflow. - Guiding and coaching the Product Owner in identifying and prioritizing the backlog. - Collaborating with various stakeholders inside and outside the Value Stream to achieve shared goals. - Organizing and facilitating various QPEs, quarterly events, and marketplace sessions. - Training team members and stakeholders in the application of Agile principles and frameworks, such as Scrum, Kanban, and SAFe. - Supporting team members in the use of Scrum tools like JIRA and Confluence. - Connecting teams and fostering a culture of open communication and collaboration.

- Facilitated the Data and Security teams as Scrum Master within the Information Services (IV) department. - Supported the setup and optimization of Azure DevOps tooling for various internal teams and stakeholders. - Contributed to resolving complex security and privacy-related issues across the municipality. - Led and coached Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives. - Identified and removed impediments that hindered team progress and delivery. - Trained team members and stakeholders on Agile principles and frameworks such as Scrum, Kanban, and SAFe. - Provided hands-on guidance in the use of Scrum tools, specifically Azure DevOps. - Coached the Product Owner in backlog prioritization and refinement to maximize product value. - Collaborated across departments to align teams and drive shared objectives.

- Led large-scale Agile transformations at both regional and local levels within the police organization. - Facilitated and coached Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives. - Trained team members and stakeholders in Agile principles and frameworks such as Scrum, Kanban, and SAFe. - Guided multiple teams in shaping and prioritizing their product backlogs and user stories. - Proactively identified and resolved impediments affecting team performance and delivery. - Fostered collaboration within and between teams to improve cross-functional alignment. - Ensured transparency and visibility into goals, project progress, and team performance. - Reported regularly to senior management and the Regional Board of Directors. - Coached Product Owners in identifying and prioritizing business requirements. - Supported the organization in adopting and scaling Agile practices across departments. - Promoted a culture of open communication, trust, and continuous improvement.

- Led a large, multidisciplinary Data Science team in a SAFe Agile environment. - Facilitated and coached Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives. - Organized and facilitated PI Planning events across multiple Agile Release Trains (ARTs). - Actively removed impediments blocking team progress and aligned across ARTs to ensure delivery. - Coached the Product Owner in backlog management and prioritization. - Supported team members and stakeholders in effectively using Agile tools such as JIRA.

- Supported large-scale Agile (IT) transformations within the Digital Workspace Team. - Facilitated and coached all Scrum ceremonies and guided multiple teams in backlog refinement and story prioritization. - Identified and resolved blockers, improving team delivery velocity and reliability. - Encouraged cross-team collaboration and alignment across clusters. - Trained teams and stakeholders on Agile methodologies including Scrum, Kanban, and SAFe. - Organized guilds and collaborative events to improve team maturity and knowledge sharing. - Coached Product Owners in capturing and prioritizing user and business needs. - Ensured transparency of delivery pipelines by visualizing Epics, Features, and Stories in JIRA. - Contributed to scaling Agile practices across the Platform Hub. - Fostered an open and psychologically safe team culture.

- Facilitated the Security team in the role of Scrum Master. - Coached the team to improve Agile maturity and advised on more efficient work structures. - Collaborated with the Chief Information Security Officer (CISO) to address key security and privacy topics. - Led Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives. - Removed impediments that blocked team progress and delivery. - Trained team members and stakeholders on Agile principles and frameworks such as Scrum, Kanban, and SAFe. - Provided coaching in the use of Agile tools such as JIRA. - Supported the Product Owner in backlog refinement and prioritization.

- Developed the business plan, vision, and long-term strategy of the e-commerce platform. - Identified and sourced products for inclusion in the online catalog. - Built and maintained the website and supporting e-commerce infrastructure. - Set up a logistics and fulfillment system to ensure fast and reliable delivery. - Drove marketing campaigns and promotional efforts to increase brand visibility and sales. - Recruited and coached a diverse team of 15 employees, while leading daily business operations.

- Developed and executed a social media strategy to strengthen engagement between students and corporate partners. - Contributed to data analysis and strategic decision-making for nationwide student marketing campaigns. - Built lasting partnerships with educational institutions and facilitated impactful workshops and presentations.