Hichem BELFEKIH

Provides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Recreates client issues in test environment, Identies/documents how applications and systems interact to support business processes. Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

-Serve as the rst point of contact for customers seeking technical assistance over the phone or email. -Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Record events and problems and their resolution in logs. -Pass on any feedback or suggestions by customers to the appropriate internal team Pass on any feedback or suggestions by customers to the appropriate internal team.

Development of a Java EE web application(Management of insurance) This application is intended for: - To the various employees of Sopra hr to manage their Requests for reimbursement management. - To the human resources manager to manage the Validation of applications and the generation of slips. Technologies used: Java Platform EE / Java / JSF / Persistence Framework Hibernate.

• Content creation :Writing blog posts, articles, newsletters, communications materials, and material for social media channels. • Social media marketing : Creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties. • Public relations : Managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns. • Customer relations :Answering questions however they come in (phone, e-mail, Twitter) and managing any online feedback forums such as GetSatisfaction pages. • Analytics : Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives

Conduct telephone surveys B2C and B2B about: satisfaction, market research and quality measurement.

• Check the electoral process on the day of elections and monitor the operations of voting and counting. • Accredit observers and controllers Tunisian / International at the polling stations. • Advertise and report preliminary election results. • Develop and publish a report on the elections.

• Complete an inventory of existing documentation and review requirements. • Manage different financial tasks (deposit checks / bank transfer / bank statements)