Houssem BEN NASR

Context: Migration to Cloud Vision Key Responsibilities: Provided Level 1 and Level 2 technical support to ensure seamless IT operations. Managed Microsoft Intune Admin Center for device and policy administration. Handled tickets and incident management using ServiceNow. Maintained and updated the CMDB (Configuration Management Database). Developed and automated tasks with PowerShell scripting. Enrolled user accounts and ensured proper configurations for cloud services. Administered SCCM to install applications, deploy system agents, and manage OS deployments. Configured and maintained Fortinet devices for secure network operations. Configured, administered, and supported Microsoft O365 suite. Created detailed technical documentation for processes and configurations. Managed user accounts and policies in Azure Active Directory. Tools & Technologies: Microsoft Intune, ServiceNow, Fortinet, Microsoft O365, Windows 11, PowerShell, Zscaler. This mission highlights expertise in cloud migration, modern IT administration, and infrastructure management with an emphasis on automation, security, and user support.

Project Context: Management and administration of IT infrastructure, as well as the deployment of websites into production. Key Achievements: • Managed the IT asset inventory. • Installed and configured the IT asset management tool GLPI on Ubuntu 20.04. • Ensured service continuity through on-call support. • Managed servers hosted on OVHCloud. • Administered and monitored IT infrastructure using Zabbix. • Resolved Level 2 and Level 3 incidents. • Installed and configured Linux servers. • Authored technical documentation. • Performed vulnerability scanning using Nexus. • Developed shell scripts for task automation. • Managed data backups effectively. • Installed and configured virtual machines (VMs) using VMware vSphere. Technical Environment: RHEL, Apache, Nginx, CentOS, Red Hat, Ubuntu, Zabbix, SSH, Confluence, MySQL, VMware vSphere, OVHCloud.

• Conducted audits of legacy servers to identify inefficiencies and propose modernization solutions. • Managed IT assets, including evaluating hardware requirements and handling procurement processes. • Supervised database backups and implemented robust recovery plans to ensure data security. • Administered OVHCloud and AWS servers, as well as VPS environments for scalable hosting solutions. • Worked extensively with Linux systems (Red Hat Enterprise 7, 8), ensuring stable system performance. • Deployed and managed antivirus solutions using ESET Security Management Center. • Installed and maintained application containers using Docker for improved resource utilization. • Managed incidents using GLPI ticketing system and provided Level 2/3 technical support. • Configured and managed Active Directory and Microsoft Exchange services. • Installed, configured, and managed HPE 1920S Level 3 switches for reliable networking. • Administered collaborative solutions like Teams, SharePoint, and OneDrive. • Implemented hosting environments using PLESK, cPanel, and managed web hosting on Windows/Linux servers. • Administered databases (MySQL, PostgreSQL, SQL Server) for high-performance data management. • Deployed and integrated software solutions in test and production environments. • Addressed network and security incidents while adhering to SLAs and client commitments. • Set up monitoring dashboards using Zabbix for real-time system oversight. • Automated system administration tasks with Ansible and developed efficient playbooks. • Enhanced CI/CD workflows by automating deployments, updates, and supervision processes. • Supported business-critical applications for clients with tailored technical assistance. • Ensured service continuity through on-call support and robust incident handling. Skills: RHEL , RedHat, CentOS,ESXi, Confluence, SQL, FTP, SFTP, SSH, DNS, VLAN, VPN, AD, Firewall,GLPI, Zabbix,Zimbra ,Redmine, Jira ,ADFS ,IIS

Project Context: The project involved renewing the fiber-optic network cabling for the technical services of Carthage Airport, which also included installing new RJ45 connectors. Our team actively participated in the execution of this initiative. Key Achievements: • Installed IT networks, including fiber-optic cabling and RJ45 sockets. • Configured network switches for optimized performance. • Installed equipment such as cameras, network cabinets, and related infrastructure. • Diagnosed hardware and software issues remotely. • Handled Level 1 and Level 2 requests and incident management. • Replaced and repaired faulty components to ensure uninterrupted service. • Troubleshot systems and hardware to resolve operational issues. Technical Environment: LAN, WAN, VLAN, AP, Firewall, SSH, FTP, Windows Server 7

Contexte : Implémentation d'un outil de détection et de correction de défauts et de bon aiguillage en 4 G LTE pour les services NFC, MMS , WAP ,Blackberry,Internet- Réalisation d’une conception en UML. • Réalisation des spécifications techniques et fonctionnelles • Analyse et développement • Assistance à l’installation sur les environnements clients • Assistance à la recette client • Proposer des solutions de correction • Activités de maintenance évolutive et corrective suite à la livraison Technologies utilisées : Java JEE, WebService Rest, HTML, CSS, JavaScript

Contexte : La réalisation d’une application POLLEN (POLLing ENgine) permettant la création, le suivi, la participation et l’exploitation des sondages multimédias en ligne qui permet d’analyser les réponses et l’aide à la décision. • Recueil du besoin • Rédaction de l’offre technique et financière • Réalisation du planning et des jalons • Rédaction des spécifications fonctionnelles et techniques • Développement • Réalisation des scénarios de tests d’intégration • Planification des réunions de suivi avec le client Technologies utilisées : Java, JEE, Hibernate, Spring, HTML, CSS, JSP