Houssem Jerbi

• System: Task automation via "Workato" Creation of Powershell scripts Writing technical procedures on Confluence Implementation of the ToriiHQ solution with the provider: Integration of our various SAAS applications (Azure AD, Datadog, etc.) Deployment of the Chrome extension via Google Workspace Deployment of the extension via JAMF • Administration of the Azure platform: Management of Azure AD: (Users, groups, conditional access) • Administration and operation of EMM Microsoft Endpoint Manager: Management of Device Enrollments Management of Autopilot deployments PC Management Management and deployment of Application Packages Setting up device compliance rules Setting up configuration profiles • Security & IAM: Synchronization between Workday and OneLogin for various fields for automation Automation of application access based on the user's department Implementation of SSO between OneLogin and applications like Moka.Care, Sana, etc. Implementation of SSO + SCIM between OneLogin and applications like Zabbix, Deskare, Sana, etc. Manage the SentinelOne solution Manage the DUO solution for MFA • Administration of Google Workspace (Google Admin): Creation of the GCP project for GAM Use of GAM to automate certain tasks Sharing knowledge about GAM with the team Network: Administration of Meraki firewalls (MX) Installation, configuration, and administration of Meraki WIFI access points Managing the different network infrastructures of BlablaCar (LAN, WAN, and WIFI) Project to set up a site in Poland: Communicate with internet providers and establish the contract (Colt, Starnet, etc.) Ordering equipment like Cisco Switch, MX for the firewall, SFP Module, Access points Establishing a network plan with locations of various RJ45 ports Traveling on-site to install the entire infrastructure

• Onelogin administration • Jira administration and confluence • Administration Gsuite "Google Admin" • Jamf Administration • Azure administration • Intune Administration • Slack administration • Duo Administration • Monitoring of the computer park • Resolve any type of incident while respecting the SLAs • Manage the Regie and the configuration of the auditorium: Sound, Video, Light, Stream etc. • Manage meeting rooms equipped with logittech • Automate tasks via "Workato" • Manage "Slack" access as well as integrate new features • Prepare Onboarding and Offboarding of employers • Find Solutions for recurring Problems • write processes on "Confluence" • Manage the Duo Admin for double authentication • Follow up on tasks Via "Monday" • Manage the inventory of all computer equipment via "SnipeIT"

• Management of the Orange portal (order blank lines, increase the package, termination of the line, allocation of blank lines to Kering or Balenciaga packages, registration of telephone lines and suspension of lines). • Management of the SAP Identity Management portal in creating accounts, modifying accounts, adding or removing permissions on certain servers and others or licenses on certain software • MDM portal management (create, modify and delete accounts and permissions for iPhones and iPads). • Management of the UPS portal to send and follow-up of parcels to be sent. • Resolve user issues on site. • Telecommuting: Manage tickets based on COVID-19 requests. • Manage incidents on time. • Preparation of showroom at balenciaga checking ipads and iPhones of guests, checking printers, checking wifi and checking sound • Pick up call (helpdesk) manage calls received and process them on time during the confinement period Technical environment: Windows 10, Office 360, Outlook, SAP IDM, MDM, Apple, Orange, Active Directory, Onedrive.

• PC preparation, mastering, data recovery, configuration and replacement. • Support for new hire \ users on Office, Outlook, Microsoft Teams, Skype for Business, OneDrive • Installation of software on users' PCs (Creative Cloud, Pack Adobe, PowerBI, AutoCAD, IBM Solution, AS400, GGSEDE, GGEURO, SXM, SAP GUI 7.4, Analysis for Microsoft, ZOOM, PDF, TeamViewer, AutoCAD etc... • Installation of windows updates, as well as software • Configuration and installation of printers • Management of interventions for technicians with users • Material Stock Management. • Preparation of iPhones 5, SE, 6, 6S, 7, 8, X, XS, 11. • Enrollment of iPhones via hub or address or MDM. • Configuring iPhones with Autentificator and configuring MFA security. • Preparation, installation and replacement of computer equipment for users (screen, keyboard, mouse, cables, charger etc ...). • Ticket management via Service Now (Manage tasks and incidents), assign the ticket, contact users by phone or other, respond to the request, close the ticket. • Take remote control and manage inventory and logs via SCCM

• Website creation. • Website development. • Technical support. • Telephone support. • Fixed bugs. • Tools update. • Add new technologies and new functions. • Order management. • Database management. • Customer management. • Coding. Technical environment: Wordpress, HTML, CSS, Linux, MySQL, Scripting, Windows10.

• Website creation. • Website development. • Fixed bugs. • Tools update. • Add new technologies and new functions. Technical environment: Wordpress, HTML, CSS, Linux, MySQL, Scripting, Windows10.

• Installation of the virtual server. • Virtual server configuration. • Development of the FiveM server • Set up Scripts • Script coding • Fixed bugs. • Server optimization. Technical environment: LUA, Scripting, Windows server 2019, MySQL, Scripting, Windows10, NotePad++, Sublime Text, PHP.

• Installation of the virtual server. • Virtual server configuration. • Development of the FiveM server. • Set up Scripts. • Script coding. • Fixed bugs. • Server optimization. • Technical support. • Technical maintenance. • Database management. • Installation and configuration of xampp. • Player management. • Scripts update. • Set up optimized voice systems. • Creation of bots or robos to automate several tasks. • Website creation. • Website development. • Tools update. • Set up automatic data backups. • Restoration of up-to-date data. • Messaging configuration. Technical environment: Wordpress, HTML, CSS, Linux, MySQL, Scripting, Windows10, LUA, NotePad++, Windows server 2019, PHP, Sublime Text, Ts3.