husam adel
Responsable Relation Client
Salary / Daily rate
69200 Vénissieux, France
Freelance
Skills
Languages
About me
Intro
Customer relations professional with 4+ years of experience in CRM management and client satisfaction optimization. Proven expertise in technical support, account management, and customer retention across diverse industries. Specialized in multilingual support and problem-solving to drive customer success and business growth.
Work experience
Marketing Operations Manager
FreelanceFreelance
Jun 2024 - Mar 2025
10 months
Lyon, France
Skills: Customer Experience · Organization Skills · Written Communication · Customer Relationship Management (CRM) · Communication · Customer Retention · Project Management · Customer Satisfaction · Sales · Analytical Skills · Workload Prioritization
Technical Support Specialist
E-statisfaction
Aug 2023 - May 2024
10 months
Lyon, France
Skills: Customer Service · Customer Experience · CRM Integration · Client Services · French · Written Communication · Account Management · Customer Relationship Management (CRM) · Communication · Customer Service Management · Customer Satisfaction · Analytical Skills · Workload Prioritization
Client Services Advisor
Groupe APICIL
Mar 2022 - May 2023
1 year 3 months
Lyon, France
Skills: Personnel Files · Client Services · Organization Skills · French · Written Communication · Customer Relationship Management (CRM) · Communication · Customer Support · Analytical Skills · Workload Prioritization
Roadside assistance coordinator
OPTEVEN
Jan 2021 - Mar 2022
1 year 3 months
Lyon, France
Skills: Risk Assessment · Root Cause Problem Solving · Technical Files · Customer Service · Personnel Files · Customer Experience · Problem Management · CRM Integration · Client Services · Organization Skills · High Proficiency · French · Written Communication · English · Customer Surveys · Account Management · Analytic Problem Solving · Customer Relationship Management (CRM) · Communication · Customer Retention · Stress Management · Customer Service Management · Problem Analysis · Customer Satisfaction · Customer Support · Computer Literacy · Analytical Skills · Workload Prioritization
Education
Université Jean Moulin (Lyon III)
Licentiate degree
2018 - 2020
1 year 11 months
Ecole Ibn KHALDOUN - Vuvuni Comores
High School Diploma
2011 - 2012
1 year 1 month