Hussam Alfarra

IT Department Restructuring & Governance - Rebuilt the IT department and defined roles, responsibilities, and access levels for all team members - Developed and enforced IT policies and procedures across all business units - Created and managed the annual IT budget, optimizing resources and investments Infrastructure & Compliance - Modernized internal network infrastructure to meet Aramco and ISO 27001 standards - Built a centralized data center and connected all branch ICT rooms - Migrated domains to Azure AD and implemented a hybrid environment with on-premises AD - Deployed wireless coverage across all facilities and integrated surveillance systems per regulatory requirements - Implemented VMware ESXi and virtualized all physical servers to optimize resource utilization and scalability - Connected all company branches and factories using SD-WAN and MPLS technologies to ensure secure, high-performance communication Systems Automation & Cloud Integration - Automated manual processes and unified departments via a cloud-based internal system - Implemented asset tracking and access control across all IT assets - Conducted access reviews and upgraded system performance Backup & Disaster Recovery - Established comprehensive backup procedures for both onsite and offsite locations - Secured offsite storage and created a recurring backup calendar to ensure business continuity - Resolved failed backup issues and implemented monitoring for backup integrity IT Commercialization & External Projects - Launched an initiative to export IT services to external clients - Built and trained an IT Sales Team to secure infrastructure, cybersecurity, and integration projects Digital Presence & Web Development - Revamped group websites to meet global standards and enhance market positioning - Updated content to showcase achievements in manufacturing and services

ICT Room, Data Room Infrastructure.

• Plan, organize, control and evaluate IT operations. • Design, develop, implement and coordinate systems, policies and procedures. • Ensure security of data, network access and backup systems. • Performing disaster recovery operations and data backups when required. • Act in alignment with user needs and system functionality to contribute to organizational policy. • Manage staff by training and coaching employees, communicating job expectations. • Identify problems and implement strategic solutions • Provide major customers with system integration solutions. • Analysis customer needs to apply it on aramex systems reports • Follow up with all customers about ARAMEX software & do all the support • Handle incidents and requests and provide an interface for other IT activities. • Monitor Data centers health to insure maximum availability and quick response to problems. • Managing projects and follow up with company suppliers to provide needed materials. • Monitor and supervision work in the projects that I handle • System administration (Operations). • planning and designing aramex network infrastructure in company warehouses • Following up with suppliers and contractors to finish company projects in the time frame. • Negotiations with suppliers and vendors to get best contract. • Creating PR (purchasing requisition) and PO (purchase order) for IT company materials through SAP system. • Troubleshooting WiFi coverage in company facilities. • Ensure all systems e.g. CCTV, DVR’s monitors, access controls are in working order. • Verify weekly that all access controls on doors are working properly and check access records of sensitive areas / secure areas • Assist in the planning and design layout of new expansions, upgrade of existing facilities in CCTV, access control and other security systems and guide the respective area security manager and station security manager in implementation of e.g. quotations, specifications of systems

Monitor the PCs health and insure it’s working smoothly Solving incidents as they arrive through phone, mail, and helpdesk system Attend to health system monitors Providing user technical support Install and maintain computer hardware Provide user support to ensure the effective and timely resolution of technical problems and keeping users updated Provide users with up to date system and security knowledge awareness sessions.