Hussen El hajjami

Salesforce Administrator Keobiz Key Responsibilities: Application Development: Created and managed custom applications tailored to the firm's needs. User Management: Administered user accounts, profiles, and permission sets to ensure secure and efficient access. Customization: Developed fields, page layouts, Lightning pages, and validation rules to enhance user experience and data integrity. Automation: Designed and implemented various flows for sending informational emails and updating accounts, utilizing screen flows and record-triggered flows. Data Management: Executed mass updates of accounts for seamless portfolio transfers between teams. Reporting and Analytics: Created a comprehensive dashboard with 20 widgets to provide critical metrics for Sales, Support, Accounting, and Customer Follow-up teams, enhancing customer satisfaction and operational efficiency. Product Management: Developed and added products to price books, ensuring accurate and up-to-date catalogs. Training: Conducted training sessions for various departments on report and dashboard creation, using practical examples to enhance skill sets. Support and Troubleshooting: Managed internal support using Zendesk and identified/resolved Salesforce issues related to Flows, Pardot, and user access. Development and Deployment: Performed development and testing in a DEV environment, documented changes in change sets, and ensured smooth deployment to the production environment.

Skills and Badges: Data Model Rules and workflow configuration Data security Reports and dashboards 130 badges, 71,225 points

Various projects carried out within the IT department for different departments and services with the aim of using the Salesforce CRM (including the EDA education module). Main achievements/responsibilities: Note-taking and participation in design workshops Salesforce configuration (Objects, Rules, Flows, Profiles, Experience Cloud and Approval Processes) and use of Salesforce AppExchange applications such as Gonexa (document generation) Help with writing training materials and trainer Delivery of components to Production Writing test cases and help with user acceptance testing Admissions Department: User support and trainer: Support candidates when connecting to the portal and submitting their online application Data entry form via Salesforce standard "Requests" Implementation of a FAQ using sections Training of admissions managers Configuration and settings: Creation of views and reports to help admissions managers manage and track applications from institutions. Management of public groups and permissions to facilitate access to different programs Creation of an automatic email system in French and English for users who cannot connect (users of type "external") Finance Department: Implementation of tax receipt generation for finance teams through Experience Cloud Salesforce configuration: screen flows to generate the receipt through Opportunities and automatic email sending Development Department: Present the advantages of the CRM to the patronage management teams in order to have a better follow-up of the department's activities in terms of prospecting and collection of donation promises via Opportunities. Use the power of the Sales standard to centralize customer data and track interactions with companies: phone, emailing, events.

Driven by my experience in finance and teaching in Japan, I am embarking on a new challenge: learning computer programming. Learned the basics of HTML and CSS, the fundamental languages of web development. Learned JavaScript, a versatile programming language that allows me to create dynamic and interactive web pages. Project work: Real-world projects: I have worked on several projects to solidify my understanding of these languages. Technical interviews: I have participated in technical interviews with professionals to demonstrate my skills and knowledge. Salesforce training: Trailhead: I have created a personalized org on Trailhead, Salesforce's learning platform. Administrator learning: Completed the entire Salesforce administrator learning path. I have worked through modules, challenges, and courses to deepen my understanding of Salesforce. Highest level achieved: Ranger

My duties included defining and creating a world-class mobile-first ecosystem that will help our learners progress and reach their goals. Re-imagine from the ground up what a magical learning experience on the in-house Learning App. Own the lifecycle of the student journey. Build and host a welcoming digital classroom in the world. Between classes: Keep everyone motivated and engaged! Build the tools and support system that enable students to reach their goals seamlessly without ever giving up. Define & implement an app strategy that goes beyond app and fits into the entire ecosystem across every platform. Key Responsibilities Become an authority on product area and identify areas of opportunity through deep customer insight, research and data Own features end-to-end, including determining customer needs, product requirements, driving execution, making thoughtful product decisions, and sharing insights and results throughout the company Inspire the team with the product vision, and work cross-functionally to bring the product to life Make meaningful contributions to the overall Product Strategy Coach and support more junior members of the product team

Financial Accountant My duties included reporting upwards through the corporate hierarchy and communicate specific performance reports to key stakeholders. My focus was to act as functional support for the bespoke billing system. This required coordination between various teams as billing information is woven through various systems. The key skills I applied in this role were deep good understanding of data flow and a problem solving mindset. Key Responsibilities Supporting the billing team throughout the month with any issues in the billing system. Managing the end-to-end change process, from agreeing requirements to approval of deployment to production, for all billing system changes. Managing relationships with all stakeholders System Reconciliations Identifying areas for process improvement Understanding of relational database or SQL will be beneficial. Testing experience and understanding of the software development lifecycle Ability to understand and explain problems, and coordinate between multiple teams to reach resolution

Objective: To provide a solution for the residents of Cormeilles-en-Parisis who were struggling to find lunch options, especially local shop workers, students and middle school students. Achievements: Development of a business plan and implementation of the concept Prospecting of suppliers Interior design Expansion of the product range Training and management of a team (5 employees) Inventory management Calculation of expenses and revenue