Ibrahim Siahmed

 Remote support N1 to N3: Reception and management of user requests (Via Tickets, Emails, Telephone).  System and network administration: Supervision, maintenance and optimization of network infrastructures and servers (Windows, Linux, virtualization, etc.).  Virtualization skills (VMware, Hyper-V, etc.)  Incident resolution: Diagnosis, analysis and resolution of system, network and application failures remotely.  Access and security management: Administration of user rights, management of firewalls and security policies.  Deployment and updates: Installation, configuration and update of systems and network equipment.  Technical documentation: Writing procedures and updating the knowledge base.  Scripting skills (e.g. PowerShell, Bash).  In-depth knowledge of network protocols (TCP/IP, DNS, DHCP..)  Administration and configuration of Kaspersky  Admin & Configuration Pfsense Firewall.  Use of powershell for scripting.  Manipulation of systems (Dynapack – DrCorr – Coswin – Sage X3 – Sage 100)  Good knowledge of the environment (Linux, Ubunto, Windows..)  Use of Syneto for virtualization.  Installation & configuration of GLPI.  Mikrotik (Installation and configuration).  Migration of Win Server - DHCP..

- Team management. - Project management (server migration, CCTV migration, Opera upgrade, POS, EMC, Mc, Mymicros). - Virtualization (ESXI, Vsphere...) - Iptv. - CCTV & Surveillance camera. - Windows - Office 365 environment. - Apple environment (Support on Mac & IOS) (Iphone & Ipad). - Good knowledge of collaborative tools (Teams, Zoom, Onedrive & sharepoint). - Ease in communication. - Level of English allowing to exploit, exchange, explain... - Motivated person but above all having a life of learning, available, curious, autonomous and versatile. - Wamp Server, Xampp... - Administration of the system infrastructure "Active Directory, Backups, File Server, Print Server, SQL... - Installation of systems: Windows, Linux - Implementation and administration of the LAN, WAN and VPN Network. - Management of computer equipment and consumables. - User support: Office applications, Messaging... - Installation and configuration of GLPI. - Configuration of Cisco Switches. - Budget management. - Team management. - Project management (server migration, CCTV migration, Opera upgrade, POS, EMC, Mc, Mymicros). - Virtualization (ESXI, Vsphere...) - Iptv. - CCTV & Surveillance camera. - Windows - Office 365 environment. - Apple environment (Support on Mac & IOS) (Iphone & Ipad). - Good knowledge of collaborative tools (Teams, Zoom, Onedrive & sharepoint). - Ease of communication. - Level of English allowing to operate, to exchange, to explain... - Motivated person but above all having a life of learning, available, curious, autonomous and versatile. - Wamp Server, Xampp... - Administration of the system infrastructure "Active Directory, Backups, File Server, Print Server, SQL... - Installation of systems: Windows, Linux - Implementation and administration of the Network 'LAN, WAN and VPN. - Management of computer hardware and consumables. - User support: Office applications, Messaging... - Installation and configuration of GLPI. - Configuration of Cisco Switches. -

- Team management. - Project management (server migration, CCTV migration, Opera upgrade). - Virtualization (ESXI, Vsphere ...) - Iptv. - CCTV & Surveillance camera. - Wamp server, Xampp ... - Administration of the system infrastructure "Active Directory, Backups, File Server, Print Server, SQL ... - Installation of systems: Windows, Linux - Establishment and administration of the Network ’LAN, WAN and VPN. - Management of IT equipment and consumables. - User support: Office applications, Messaging ... - Installation and configuration of GLPI. - Cisco Switch configuration. - Budget management.

- Project management (server migration, CCTV migration, Opera upgrade). - Virtualization (ESXI, Vsphere ...) - Iptv. - CCTV & Surveillance camera. - Wamp server, Xampp ... - Administration of the system infrastructure "Active Directory, Backups, File Server, Print Server, SQL ... - Installation of systems: Windows, Linux - Establishment and administration of the Network ’LAN, WAN and VPN. - Management of IT equipment and consumables. - User support: Office applications, Messaging ... - Installation and configuration of GLPI. - Cisco Switch configuration. - Budget management.

 Technical support to users (NV 1 & 2).  Computer park management (GLPI) - management and processing of tickets.  Interconnection of CLRSs.  Configuration of modems, access point, PDA ...  Administration of Kaspersky. Etc ...  Administration of SOPHOS.  Addition & deletion of members of AD GRP, creation of new user, computer ...  Answer user calls,  Remotely diagnose a failure (hardware or software),  Guide the user through the resolution process or take control of the system remotely,  Change or repair defective parts.  Configuration of biometric time clocks.  Master the aspects of business apps: REFLEX, SAP (installation & support).  Work after working hours (from end of work, night and WEEKEND).

Six months internship in land surveying management.