Ibtissem Marzougui

Skills: Cartographie des processus d’affaires · Coaching · Accompagnement · Process Improvement · Cartographie des processus · Training

Business Process Improvement: - Process review : requirement, constraints, issues - Standard and specific process definition and implementation - KPI and scorecard implementation and follow up Application Manager of PIXID tool: - Data update - Support process definition

• Definition and Implementation of the process structure • Documentation of Global processes and specific one for BUs • Support BUs: Process Improvement, change management for Microsoft Dynamics NAV deployment ,... • Maturity GAP evaluation for the BU • Change management

Implement the global change management process and monitor it Manage the CAB/eCAB. Manage the change managers (20) to improve the process and ensure its application Work on the improvement of process with leaders Process Improvement and Documentation Implement the ISO 9001:2015 Requirements for certification project

Projects and Process implementation and follow up for different subjects attached to the Finance and Cost: Part Efficiency, Warranty, Service Communication, Delivery on datacenter… Global projects: BCP, Problem Management, Part Consumption Avoidance… Metrics and SLA Management of Change Formulation of training plans HP process continuous auditing, Internal Assesment Participation in the activity transfer towards Tunis. Management of virtual team located in Paris

Formulation of training plans, Training implementation and follow up, HP process continuous auditing, Participation in the activity transfer towards Tunis, Process improvement Process comitee management Management of 5 employees

Training on different tools and products Curriculum development, Formulation of training plans, Training implementation and follow up.

Courses preparation, content and support, training and follow up of : ✓ Office for the PCIE (Passeport de Compétences Informatiques Européennes) certification ✓ Preliminary medical concepts