Ida Finnbogadottir
Residential Service Manager
Salary / Daily rate
Freelance, open to permanent contract
Languages
About me
Intro
Public administration professional with 8+ years managing residential services and leading multidisciplinary teams. Successfully implemented process improvements enhancing service quality while ensuring compliance with municipal and national standards. Specialized in operational management, stakeholder coordination, and strategic leadership in social services sector.
Work experience
The City of Reykjavik
Jan 2017 - Jan 2025
8 years 1 month
Reykjavik, Capital Region, Iceland · On-site
Residential Service Manager (Forstöðumaður)
Jan 2022 - Jan 2025
3 years 1 month
Reykjavik, Capital Region, Iceland · On-site
•Led a residential service facility for individuals requiring tailored support, managing daily operations, staff supervision, and client services. •Oversaw a multidisciplinary team, ensuring compliance with municipal regulations and national welfare standards. •Implemented process improvements that enhanced service quality and operational efficiency. •Fostered a positive work environment through strategic leadership, conflict resolution, and staff development initiatives. •Acted as the main point of communication between the service facility, families, healthcare providers, and government agencies.
Assistant Residential Manager (Deildarstjóri)
Jan 2017 - Jan 2022
5 years 1 month
Reykjavik, Capital Region, Iceland · On-site
•Supported the Residential Service Manager in overseeing daily operations, team supervision, and service delivery. •Coordinated individualized care plans, managed daily services for residents, and ensured high-quality support in compliance with municipal standards. •Acted as the lead manager during absences, providing guidance to staff and maintaining seamless operational continuity.
Education
University of Iceland (Háskóli Íslands)
Diploma of Education
2020 - 2021
1 year 2 months
University of Iceland (Háskóli Íslands)
Bachelor's degree
2013 - 2016
3 years 2 months