Idris Kasali
Customer Service Team Lead
Salary / Daily rate
Buenos Aires, Argentina
Permanent contract and freelance
Skills
Languages
About me
Intro
Customer Service Team Lead with 2+ years of experience in data entry and customer support operations. Proven expertise in CRM management, database systems, and handling high-volume customer interactions for American healthcare clients. Specialized in conflict resolution and process optimization to deliver exceptional customer experiences.
Work experience
Customer Service Team Lead
Outsource GlobalOutsourcing and Offshoring Consulting
Feb 2024 - Present
2 years 5 months
Nigeria · On-site
Skills: Databases · Customer Relationship Management (CRM) · Customer Service Representatives · WordPress · Customer Interaction · Customer Relations · Customer Satisfaction · Data Entry · Customer Support · Microsoft Excel · Microsoft Office · Organization Skills · Phone Etiquette · Problem Solving · Teamwork · Time Management
Customer Service Representative and Data Entry Specialist
Outsource Global Technologies Limited
Feb 2023 - May 2025
2 years 4 months
Nigeria · On-site
• Answered incoming calls promptly and professionally from medical Providers, addressing customer inquiries with empathy and understanding for an American Company (Citizens Disability). • Conducted outbound calls to follow up on customer inquiries and request statuses, ensuring high customer engagement. • Utilized database system to record notes and call information efficiently.
Education
University of Ilorin, Nigeria
Bachelor of Arts - BA
2016 - 2022
6 years 4 months