Idris Kasali
Customer Service Team Lead
Salary / Daily rate
Buenos Aires, Argentina
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Service Team Lead with 2+ years of experience in data entry and customer support operations. Proven expertise in CRM management, database systems, and handling high-volume customer interactions for American healthcare clients. Specialized in conflict resolution and process optimization to deliver exceptional customer experiences.
Work experience
Customer Service Team Lead
Outsource Global
Feb 2024 - Present
2 years 9 months
Nigeria · On-site
Skills: Databases · Customer Relationship Management (CRM) · Customer Service Representatives · WordPress · Customer Interaction · Customer Relations · Customer Satisfaction · Data Entry · Customer Support · Microsoft Excel · Microsoft Office · Organization Skills · Phone Etiquette · Problem Solving · Teamwork · Time Management
Customer Service Representative and Data Entry Specialist
Outsource Global Technologies Limited
Feb 2023 - May 2025
2 years 4 months
Nigeria · On-site
• Answered incoming calls promptly and professionally from medical Providers, addressing customer inquiries with empathy and understanding for an American Company (Citizens Disability). • Conducted outbound calls to follow up on customer inquiries and request statuses, ensuring high customer engagement. • Utilized database system to record notes and call information efficiently.
Education
University of Ilorin, Nigeria
Bachelor of Arts - BA
2016 - 2022
6 years 4 months