Igor LOKO
Customer Care,Call Center,Digital Marketing Expert
Salary / Daily rate
Cotonou, Benin
Freelance, open to permanent contract
Remote only
Skills
Languages
Work experience
Business Process Outsourcing Consultant
Best Workers Agency
Feb 2019 - Present
7 years 9 months
For us, being the best is not a goal but a standard. That’s why we work to provide our clients with the best services the industry has to offer.
Head Of Customer Service
WeChalet
Aug 2019 - Dec 2021
2 years 5 months
Québec City, QC, Canada
Skills: Client Relations · Tech Savy · Value Propositions · Customer Success
Bilingual Customer Service Representative
Juntos, Inc.
Mar 2019 - Aug 2019
6 months
United States
Juntos helps promote relationships of mutual benefit between Financial Service Providers and their customers.The Juntos platform engages millions of consumers in automated, two-way dialogue via mobile channels to build trust-based relationships. Juntos has grown into a global market leader, engaging millions of customers in over 15 countries.
Data shipperz
HumanGen
Jan 2019 - Jul 2019
7 months
69340 Francheville, France
HumanGen is a human-powered interface that enables fast-growing teams to optimize and scale their workflows by achieving micro-tasks outsourcing. We are highly-trained in providing accurate prospect and customer data intelligence as well as any related data research missions.
Bilingual Customer Service Specialist for iherb.com
Global Empire Corporation
Nov 2018 - Mar 2019
5 months
Région de Toronto, Canada
Skills: Client Relations · Tech Savy · Customer Success
Université Polytechnique Internationale Dr ONM
Feb 2017 - Oct 2018
1 year 9 months
Parakou, Benin
Professor of Marketing & Disciplinary Prefect
Dec 2017 - Oct 2018
11 months
Parakou, Benin
Skills: Tech Savy · Customer Success
Professor of Marketing & Studies Director
Feb 2017 - Dec 2017
11 months
Porto-Novo, Benin
Skills: Tech Savy · Customer Success
Retail Marketing Specialist
NSIA Banque Bénin
Sep 2016 - Mar 2017
7 months
57800 Béning-lès-Saint-Avold, France
Skills: Client Relations · Tech Savy · Customer Success
Administrative and Finance Director
International Youth Fellowship, IYF
Feb 2015 - Jul 2016
1 year 6 months
Cotonou, Benin
Skills: Tech Savy
Director Assistant
ISCOM UNIVERSITY BENIN
Feb 2012 - Jan 2015
3 years
Skills: Tech Savy
Education
Université d'Abomey-Calavi
MASTER 2
2012 - 2013
1 year 2 months
Université d'Abomey-Calavi
MAITRISE EN MANAGEMENT DES ORGANISATIONS
2004 - 2010
6 years 2 months
Licenses & certifications
Supervisor
Issued: Mar 2022
Salesforce Agent - Classic
Issued: Mar 2022
MAX Agent
Issued: Mar 2022
Genesys Cloud for Supervisors : Setting Up Genesys Cloud
Issued: Mar 2022
Genesys Cloud for Supervisors : Reporting
Issued: Mar 2022
Genesys Cloud for Supervisors : Managing Agents
Issued: Mar 2022
Genesys Cloud for Supervisors : Analytics
Issued: Mar 2022
Genesys Cloud : Recording and Quality Management Basics
Issued: Mar 2022
Admin
Issued: Mar 2022
Le service client par téléphone
Issued: Feb 2022
Customer Service Foundations
Issued: Feb 2022
Cold Email Certification | Woodpecker
Issued: Feb 2022
Service Hub Software
Issued: Jan 2022
Structured Data for Beginners
Issued: May 2021
SEO for beginners
Issued: May 2021
cPanel Professional Certification (CPP)
Issued: Oct 2019
cPanel & WHM Sales Professional (CPSP)
Issued: Oct 2019