Ilies Fakhfakh

Clients: Retail, E-commerce, SMEs, Construction, Tech & Consulting Firms (~130 clients) • Cloud Migration & BI: Led CRM and ERP transitions to cloud-based solutions; consolidated multichannel data (ERP, e-commerce, POS) and built real-time dashboards using Power BI and Azure SQL to support sales, inventory, and supply chain KPIs. • Workflow Automation: Designed and implemented scalable process automation using N8N and Zapier; orchestrated integrations across marketing tools and CRM systems (HubSpot, Salesforce, Pipedrive, Airtable), including basic MDM logic. • AI & Digital Performance: Developed AI-powered tools for lead scoring, SEO audit automation, and smart reporting; managed SEA/SEO campaigns and conversion funnels with strong ROAS (500%–1800%). • Business Process Analysis: Delivered eConsent, eSignature, and document workflow solutions for regulated sectors; leveraged RPA and dataflow standardization to optimize compliance and user experience. • Team Management & Delivery: Supervised an international Agile team (6 FTE); delivered 100+ digital projects (websites, dashboards, automation flows), from scoping to go-live. • Key Achievements: Achieved +20% average revenue growth and generated over 50,000 qualified leads across clients.

Regulatory Compliance and Auditing: • France Média Monde • Klésia Mutuelle • Société Générale, HR Group • Powernext Securities Operations & IT Projects: • Caisse des Dépôts et Consignation • Regulatory Compliance Projects (GDPR, FATCA, VOLCKER, T2S). IT & data warehouse migration (Securities). • Business Process Analysis: Led BPMN & Use Case creation to streamline workflows. • Deliverables: Produced audit reports, requirement documents, functional specifications, test plans, QA, and UAT. • Key Achievements: 95% of non-compliance issues resolved, and 10,000+ employees trained (Société Générale).

Skills: IT Business Analysis · QA Manager · Investment Banking · Security Operations · T2S · Forex · User Acceptance Testing · Regression Testing · Project Management Clients: CACEIS and Parel (SGSS) • Software Migration Projects: Coordinated business & technical teams (Forex & Securities platform migrations). • Backlog Management: Managed backlog refinement and performed DB consultation for testing scenarios. • Deliverables: Conducted impact analyses, formalized business requirements and test plans, facilitated QA/UAT. • Key Achievements: Executed successful go-lives without major incidents; supervised two FTE (Parel).

The mission occurred in a context of high volatility in commodity markets and consisted on assisting clients with investment solutions on both physical and financial markets for hedging purposes. The mission also included the prospection of new clients in Europe, Middle East, Africa and South Asia as well as the development of a position automation tool. • Assisted clients with investment solutions on energy and agriculture commodities for hedging purposes • Calculated the P&L of the clients’ positions • Improved and wrote research reports on the commodity markets • Managed the development of a position automation tool; business requirements, functional specifications, tests, change management • Developed client portfolio and wrote synthesis for clients based on trading recommendations from senior analysts

In the context of the risk and capital management requirements imposed by the Basel Committee, the mission consisted on defining the Basel 2 Trading (Basel 2.5) perimeter and defining the new regulatory requirements; IRC & CRM (Incremental Risk Charge & Comprehensive Risk Measure). • Applied definition standards of the perimeter; deal selection criteria, completeness controls • Managed databases extraction and reconciliation • Formalised results on Access and Ms-Office • Elaborated documents and descriptions for the regulatory committee • Wrote internal notes in relation to the project and processes • Defined risk indicators; Sensitivities and VaR • Corrected and validated deals

In the context of internationalization of Drinkyz, the mission consisted on establishing new business relationships in Japan and the U.S. • Prospected and analysed the bottled water market in Japan and the U.S. for exporting the Aquapax • Defined marketing strategies adapted to the Japanese and the US markets • Elaborated summary reports to assist CEO on decision-making and problem solving • Contacted clients on a constant basis to maintain effective working relationship • Participated in negotiation meetings with potential clientsProspected and analysed the bottled water market in Japan and the U.S. for exporting the Aquapax