Ilse Christiansen

Designed user experiences for Europe's leading classifieds marketplace, focusing on personalization, AI-assisted discovery, and transaction features across Poland and Romania markets. Key Projects: - AI-Powered Homepage Personalization: Designed intelligent content discovery interface to improve recommendation engagement and user retention - Lockers Feature (Romania): Created end-to-end experience for secure package pickup, enabling safer marketplace transactions - Ad Engagement Optimization (Poland): Redesigned redirect flows to reduce friction and improve conversion rates Responsibilities: - Designed web and mobile experiences from concept to developer handoff - Collaborated with product managers, engineers, and cross-functional stakeholders - Ensured designs were localized and scalable across multiple European markets - Applied data-driven insights from analytics and user research to inform design decisions

User centred Design: Designed and delivered user-centred solutions that significantly improved the procurement experience across web-based enterprise applications. Cross-Functional Workshops: Facilitated cross-functional design workshops aimed at aligning product vision, user needs, and technical feasibility. Design Artifacts: Developed comprehensive user flows, wireframes, high-fidelity UI designs, and interactive prototypes for enterprise web interfaces and internal tools. User Advocacy: Advocated for a user-centred approach by conducting user interviews, usability testing, and utilising behavioural data to inform design decisions. Collaboration with Engineering: Partnered with engineering teams throughout the development process to ensure design integrity and deliver seamless product experiences.

At Qantev, an AI-driven claims platform for health insurance, I designed the data acquisition experience enabling users to scan invoices for automated claim validation and reimbursement decisions. I also led the UX design for the life insurance product, ensuring a seamless process for policy management and claims.

— Mentoring mid-level & junior designers — Teach design processes from start to finish — Contribute to product strategy discussions — Wears many hats, going beyond just design tasks

As a member of the design team, I am playing a crucial role in defining and strengthening the Design Culture after two successful acquisitions. I am also responsible for designing a user-friendly Dashboard and streamlined flows for a Visitor Management Platform, working within the enterprise squad that specializes in multiple location administration. With the recent acquisitions, we are taking the product to new heights by elevating its value proposition and consolidating into a single platform. Key accomplishments: - Conducted extensive user research to gather valuable insights on multiple location management, both quantitatively and qualitatively. - Designed critical components of the global Dashboard, improving its overall usability and user experience. - Elevated the product's value proposition in multiple-location management, enabling us to attract more enterprise clients. - Assisted the product team in smoothly navigating the acquisition process. More exciting achievements to come!

I am supporting the team during the acquisition phase by overcoming challenges and promoting a cohesive design culture across different locations. I work on an automated performance testing platform that supports enterprise organizations in continuously testing APIs to applications, with a focus on test execution projects and defect submission. Key Accomplishments: - Unifying design culture and aligning with various teams across Austria, Poland, France, and the US - Developing a cultural fit process for a seamless integration with the Vienna, US, and French teams - Clarifying the design vision for the team during the acquisition phase - Demonstrating the combined operations and design value through a single platform for investors.

I am working on a complex product called Sea/Schedule, which is part of a cloud platform application suite. The purpose of Sea/Schedule is to help users book the best vessel for open cargo orders and ensure that all orders are fulfilled on time, while maximizing vessel utilization. Key Accomplishments: - Unifying a cloud of 12 applications with a variety of systems that manages cargo and vessel databases, trade cargoes and vessels, - Working in a cross-functional (squad) which includes a product manager, product designer, Scrum master, business analyst, architecture team lead developer, four full-stack developers, and a QA engineer - Our process follows an agile and design thinking methodology

Clients: Corporate: EE, Unilever, Hertz, Knight Frank Startups: Future Lear, Butterfly.ai As a freelance designer, I have gained experience across various industries including mobile communication, e-learning platforms, and management tools. With each project, I have delivered effective solutions that have resulted in an increased usage of the product. I bring a fresh perspective to teams and enjoy mentoring others. I work using a design thinking methodology and incorporate regular feedback using a 30/60/90 Trello process. I take breaks regularly to invest in personal learning and growth, and often collaborate with other designers on passion projects. Being a freelancer requires a great deal of dedication and commitment to staying current in the field of UX design.

As a product designer, I focused on developing a comprehensive design system. This includes creating personas, mapping the customer journey, conducting user research through interviews and analytics, and envisioning solutions to address identified opportunities and client needs. Our ultimate goal is to implement a strategy that helps users improve collaboration and teamwork.

I joined Possible and worked on the Specsavers account, where my focus was on client relations and iterating on wireframes.