Imad SAFAR

Skills: System Deployment · Routers · Communication · Agile Methodologies · Information Technology · Network Administration · Team Coordination · Coordinating Skills · Computer Network Operations · Documentation · Fortinet · Routing · Active Directory · ITIL · IP Addressing · Technical Support · Problem Solving · Network Architecture · System Administration · Domain Name System (DNS) · Cabling · Cisco Technologies · Analytical Skills

Skills: System Deployment · Agile Methodologies · Root Cause Problem Solving · Team Coordination · Operations · Coordinating Skills · VMWare ESXi · Documentation · Fortinet · Hyper-V · Security Systems · ITIL · IP Addressing · Network Deployment · Working with Tenants · SharePoint · System Administration · Domain Name System (DNS) · Cabling · Analytical Skills · Resolving Issues

Skills: System Deployment · Agile Methodologies · Root Cause Problem Solving · English · Team Coordination · Operations · Coordinating Skills · VMWare ESXi · Documentation · Fortinet · Hyper-V · Security Systems · IP Addressing · Network Deployment · Working with Tenants · SharePoint · System Administration · Domain Name System (DNS) · Cabling · Analytical Skills · Resolving Issues

Skills: System Deployment · Root Cause Problem Solving · English · Operations · VMWare ESXi · Documentation · Hyper-V · Security Systems · IP Addressing · Network Deployment · Working with Tenants · SharePoint · Domain Name System (DNS) · Cabling · Analytical Skills · Resolving Issues

Skills: System Deployment · Root Cause Problem Solving · English · Operations · Documentation · Security Systems · Network Deployment · Working with Tenants · Cabling · Analytical Skills · Resolving Issues

Mapping the network Installing new switches Configuring L2 (layer 2) and L3 (layer 3) switches Changing the topology of the network Technical support

-Troubleshooting the servers. -Handling a CRM data base to report incidents to customer service department officers. -Monitoring, interfere and guide call center agents on and off call when necessary. -Monitoring services calls to make sure employees are following proper standards. -Preparing schedules for call center agents. -Monitoring the attendance of the call center staff based on pre-set schedules and approving of leaves of team members. -Handling pay slips for agents and performing any necessary modifications on their schedules. -Training and conducting orientations for the new agents until they are ready to answer calls. -Reviewing the agent’s performances and doing their performances review (junior agents and old agents). -Providing a daily report sheet describing daily total of orders/ incidents (with the action taken by call center agents)/sales to all branch managers.

Skills: English

Configuration of a switch for the IP television. Configuration of router (customer site and provider site) Troubleshooting (customer site and provider site). Site visits to different switches and routers. Traffic analysis.

Overview of the switching platform Operation & maintenance of the switching modules such as alarm analysis and configuration. Setting up and cancellation of subscriber line. Numbering & routing plan. Configuration of STM-1 & STM-4. Traffic analysis. Site visits to different switches.